Catering Service Specialist

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Job summary -

To maintain a positive public image for Rosewood Mansion on Turtle Creek while coordinating and executing the needs of social and corporate catering clients once a booking has been made definite and actively supporting the catering, culinary and banquet team through efficient and smooth execution of all department duties.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position

• Serve as the primary coordination contact for assigned wedding, social and corporate events
• Conduct detailed event turnovers with banquets, culinary and operational teams
• Create, edit and distribute Banquet Event Orders, Diagrams and Event Timelines
• Develop and lead pre-event communication with clients, panners and internal departments
• Guide clients and planners through menu selections and event logistics
• Maintain Sales Force and Opera database
• Coordinate event deposits, billing and internal posting processes
• Assist with client site visits, menu tastings and event related appointments
• Support Catering and Event managers with large-scale event preparations, as needed
• Coordinate catering room reservation requests and wedding comp usage requests
• Maintain complete working knowledge of all hotel accommodations, amenities, services and procedures to provide to guest/client prior to and during their stay, upselling whenever possible and selling services to clients
• Cultivate and maintain a close relationship with all hotel departments to ensure the successful accomplishment of all established goals for guest service. Provide direction to various staff members to ensure guest services and requests are provided.
• Maintain accurate documentation on all correspondence
• Execute accurate, thorough and timely internal communication to ensure hotel staff is fully prepared for each group event

Experience -

• 1-2 years hotel, restaurant, office, etc. experience preferred

General Skills –

• Poses a warm, poised and confident demeanor with clients, vendors and associates
• Perform job functions with attention to detail, speed, and accuracy
• Prioritize, organize and follow-up on all actions
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest and client information and pertinent hotel data.

Technical Skills -

• Strong written and verbal communication skills
• Proficient in Word and Excel
• Exceptional interpersonal skills - able to work closely with all clients, planners and internal associates
• Ability to prioritize and organize work assignments
• Affinity for detail
• Ability to meet deadlines

Education or Certification -

• College degree preferred

Language -

• Required to speak, read and write English

Physical Requirements

• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Others –

• While this is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.