Cash Application Specialist (HYBRID OPPORTUNITY)
- Associate's degree or two (2) years related experience and/or training
- Intermediate skill level in Microsoft Office Suite
- Corporate collections and/or medical collections experience
- Great Plains software experience
- DISAWorks® system experience
- Posts lockbox and direct payments to customer accounts according to procedure
- Processes recurring credit card payments according to procedure
- Identifies insufficient funds checks and processes according to procedure
- Identifies short pays and overpays and works with Director of Finance to resolve according to procedure
- Receives all credit/debit memos and collaborates with client services to resolve issues, finalize all credit/debit memos, and process all approved memos
- Responds to client inquiries regarding open invoices and payments and fax/email invoices and statements per client request
- Maintains payment files (filing check copies and posting report)
- Prepares invoices for mail-out
- Enters miscellaneous billing transactions in DISAWorks®
- Performs post-billing detail quality control on invoices and statements prior to mail-out
- Supports Account Receivable Analysts with detailed research on client issues
- Investigates and processes past-due annual fee accounts as specified by CFO
- Performs other related duties as assigned
- Achievement Focus - sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, , recognizes and acts on opportunities, measures self against standards of excellence, and takes calculated risks to accomplish goals
- Business Ethics - upholds organizational values , inspires the trust of others, works with integrity and works ethically, treats people with respect, and keeps commitments
- Continuous Learning - assesses own strengths and weaknesses, seeks feedback to improve performance, pursues training and development opportunities, strives to continuously build knowledge and skills, and shares expertise with others
- Customer Service - displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service
- Job Knowledge - is competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays an understanding of how the job relates to others, and uses resources effectively
- Quality - demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality
- Teamwork - balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts the success of the team above one's own
- Attendance and Punctuality - begins work on time, arrives at meetings and appointments on time, schedules time off in advance, keeps absences within guidelines, and ensures work responsibilities are covered when absent
- Quantity - meets productivity standards, completes work in a timely manner, strives to increase productivity, works quickly, and achieves established goals
- Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee must occasionally lift up to twenty - five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment: The noise level in the work environment is moderate.
- Annual performance appraisal for non-exempt level
- Attainment of annual goals established between supervisor and incumbent
- Please Note: Your Actual Pay-Rate within the Pay Range will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].
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