Front Desk Coordinator

If you are looking for an opportunity to make a difference in the healthcare system, be part of a team, and grow with us, Sandstone Center for Neurofeedback invites you to apply for this position. As one of the largest and most sophisticated patient-centered offices in our area, we pride ourselves in the quality of our doctors and staff, state-of-the-art equipment and technology, and expert care and support services we provide.

We are seeking a Front Desk Coordinator to join our team and be a part of something special, something bigger than your individual efforts. As a Front Desk Coordinator, you will be responsible for managing the general office flow, scheduling appointments, and guiding patients to receive the best care possible.

This is an hourly, non-exempt position with competitive pay based in The Woodlands, TX.

As a Front Desk Coordinator, you will:

· Consult and collaborate with healthcare professionals to arrange patient appointments and treatment plans

· Check in with patients regularly and monitor their progress

· Treat patients and staff with empathy and respect while conducting oneself in a professional manner

· Greet patients and visitors with a warm and welcoming smile

· Answer and place calls to patients and direct calls as necessary

· Schedule appointments and manage patient medical records

· Conduct monetary transactions and manage patient billing inquiries

· Provide administrative support to the team and manage general office flow

· Check inventory and order and stock supplies

· Track patient metrics across various spreadsheets

· Coordinate repairs and maintenance with various vendors

· Manage equipment rentals including troubleshooting and cleaning devices

***This person has to be a responsible and efficient critical thinker who is fully engaged in the growth of the practice .

Requirements

· High school diploma or equivalent (GED)

· Minimum 2 years of experience in a medical office Front Desk preferred

· Superb verbal and written communication skills to share updates with patients and other medical staff

· Computer skills and proficiency in Microsoft Office

· Strong analytical thinking and the ability to handle multiple tasks concurrently

· Excellent customer service skills to provide ongoing support for patients and their families

· Strong organization and multitasking abilities

· Ability to handle phone line, email inquiries, and scheduling requests simultaneously

· Knowledge of medical terminology and procedures preferred

· Bi-lingual advantageous but not required

· Non-smoking and health-conscious individuals preferred

This is a FULL-TIME position (40+ hours per week).

Required hours:

Monday – Thursday: 8:30am – 12:00pm / 1:30 – 6:00pm

Friday: 7:30am – 12:00pm

Saturday & Sunday – CLOSED

Benefits

• Base Salary: $15 - $17/hour
• Discounted prices on supplements and products available in our office.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Government Holidays)
• Wellness Resources

Sandstone Health believes that everyone deserves access to high-quality healthcare, and we are dedicated to providing compassionate care to all our patients.

Sandstone Health intends to offer competitive compensation packages that reflect the value and expertise of our employees. Our compensation packages will be determined by job-related, non-discriminatory factors such as experience, skills, and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health care, paid time off, and other valuable benefits to support the health and well-being of our employees.