Service Delivery Coordinator

Service Delivery Coordinator

JOB-10046973

Anticipated Start Date

August 24, 2026

Location

Overland Park, KS

Type of Employment

Contract Hire

Employer Info

Our client is an employee-owned engineering, procurement, consulting, and construction company with a 100-year legacy of creating a better world for humanity today, and for generations to come.

Job Summary

We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

Job Description

• Establish and maintain strong working relationships with internal clients throughout the organization.
• Collaborate closely with the Digital and Information Technology teams, as well as other relevant departments, to ensure alignment with business needs and deliver a superior employee experience.
• Assist with new hire onboarding processes.
• Support IT software renewal and approval processes.
• Act as a point of escalation for business sector requests and incidents, ensuring issues are resolved quickly and effectively.
• Provide assistance and training on IT tools, equipment, and systems.
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
• Assess the needs of the company professionals and provide recommendations for service delivery improvements.
• Assist the Audio-Visual team with Microsoft Teams support.
• Assist with special projects within the department and team.

Skills Required

• Self-motivated with a positive customer service attitude and a strong focus on delivering an excellent employee experience.
• Excellent communication skills, with the ability to listen effectively, understand client needs, explain technical concepts in user-friendly language, and take a proactive approach to problem-solving.
• Detail-oriented with strong organizational and problem-solving skills.
• Minimum of 4 years of experience in an IT or administrative support role.
• General knowledge of IT connectivity, systems, hardware, and technology support.
• Strong interpersonal skills and the ability to build effective working relationships with internal clients and stakeholders.
• Hands-on experience with ServiceNow.
• Proven track record of successful process improvement implementations is a plus.
• Working knowledge of desktop IT systems and related technologies.

Education/Training/Certifications

• Must have minimum HS diploma or GED

Additional Requirements

• Ability to work effectively both independently and as part of a team.
• Willingness to work occasional overtime and weekends as required.
• Ability to manage multiple projects and priorities simultaneously.
• Willingness to travel occasionally as required.

GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.