Customer Success Manager

Austin, TX | Hybrid | Customer Success

At Buildxact, we’re on a mission to empower builders with simple, powerful tools that transform the way they work. As our new Customer Success Manager , you’ll be at the heart of that mission, guiding customers to real, measurable success and ensuring they get maximum value from their subscription.

If you’re passionate about helping people thrive, love solving problems, and enjoy shaping customer journeys that truly matter, this role is your chance to make a meaningful impact.

What You’ll Do

You’ll be the trusted partner our customers rely on - coaching, guiding, and championing their success from onboarding through long-term adoption. In this role, you will:

• Design and refine customer lifecycle touchpoints that deliver memorable, high‑impact experiences.
• Contribute to training and onboarding materials that help customers hit the ground running.
• Create and support self‑service resources such as FAQs, documentation, and in‑app guidance.
• Personally manage customer escalations with a calm, methodical approach.
• Collaborate with Product & Development teams to shape tools and features customers genuinely need.
• Lead customers through onboarding and implementation, aligning Buildxact with their business goals.
• Coach customers on best practices to ensure strong adoption and long-term success.
• Use data to identify opportunities for continuous improvement and a seamless customer experience.
• Provide actionable recommendations that drive product usage and positive behavior change.
• Support retention initiatives through education, coaching, and proactive engagement.
• Actively work to reduce churn and strengthen customer loyalty.
• Share insights across teams to help build a company-wide culture of Customer Success.

What You Bring

• Experience delivering training for SaaS products.
• A collaborative mindset - you love working with peers and owning outcomes as a team.
• A balanced approach: confident in your advice, flexible in your execution.
• A knack for spotting opportunities that drive revenue, efficiency, and customer value.
• The ability to influence with agility and improve processes within a focused business model.
• A strong customer voice - you advocate for quality and user experience.
• Empathy, professionalism, and a genuine passion for educating and empowering others.
• A laid‑back, approachable style paired with a drive to make your mark.

Who You’ll Work With

You’ll collaborate closely with:
Internal: Customer Success, Sales, Product, MIPS, and Marketing teams
External: Builders and construction professionals using Buildxact

Why Buildxact

Our values shape everything we do:

• It’s yours to nail
• Customer success is our success
• Do what’s right
• Keep it simple

We’re growing fast, and so will you. Potential career pathways include:
Senior Customer Success Manager, Account Manager, Instructional Content Designer, Customer Support Specialist

A Note on Safety & Culture

We’re committed to a safe, healthy workplace. Everyone plays a role in identifying and reporting hazards and contributing to a positive environment.

If you’re ready to help builders succeed, shape meaningful customer experiences, and grow your career in a supportive, fast-moving environment, we’d love to hear from you.