Service Representative

About the Role:

Join Planet Fitness - DMALF as a Service Representative, where you'll be the friendly face that welcomes our members to a positive fitness environment! In this dynamic role, you'll provide exceptional customer service and support, ensuring that every member feels valued and motivated.

Responsibilities:

• Greet and assist members with inquiries and concerns in a friendly manner.
• Handle membership sign-ups, renewals, and cancellations efficiently.
• Maintain a clean and organized front desk and gym area.
• Provide tours of the facility to prospective members.
• Assist with scheduling fitness classes and personal training sessions.
• Resolve member issues and feedback promptly to enhance their experience.
• Promote membership specials and fitness programs to new and existing members.
• Collaborate with team members to ensure a welcoming atmosphere for all.

Requirements:

• High school diploma or equivalent; prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Basic knowledge of fitness and health is a plus.
• Proficient with computers and point-of-sale systems.
• Must be available to work flexible hours, including evenings and weekends.
• Passion for fitness and helping others achieve their goals.

About Us:

Planet Fitness - DMALF has been a leader in the fitness industry, dedicated to providing a judgment-free zone for all members since our inception. Our welcoming culture and commitment to affordability have made us a favorite among fitness enthusiasts and newcomers alike. Join us and become part of a team that values inclusivity, support, and personal growth!

Compensation: $10.50 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.