Help Desk Specialist

About the Role:

Do you have a knack for solving technical problems and
keeping systems running smoothly? Join our team as a Help Desk Specialist I and
put those skills to work! In this role, you’ll tackle a variety of tech
challenges—from diagnosing hardware and software issues to managing Windows
installs, mobile access, and malware fixes. You’ll use your problem-solving
powers to keep our systems performing at their best, whether in person or
remotely. If you’re passionate about helping people and making technology work seamlessly,
we want to hear from you!

What You’ll Do:

• Serve as the point of contact for Yardi employees seeking
  technical assistance with hardware, software, and peripherals.
• Install, repair, maintain, and upgrade PCs, operating
  systems, and standard business applications.
• Respond to questions by researching available information
  resources; redirect problems to the appropriate resource as necessary.
• Follow standard help desk procedures and log all help desk
  interactions.

Who You Are:

• Associate degree in computer science, information
  technology, or related field; or an equivalent combination of education and
  experience
• Two plus (2 +) years of IT experience
• Working knowledge of basic networking
• Experience with mobile device (phone/tablet) setup and use
• Proficiency in Windows OS and Office 365
• Follow-through skills and the ability to take initiative
• Solid interpersonal skills and the ability to communicate
  with all levels of personnel
• Ability to exercise patience and provide optimum levels of
  service to non-technical users
• Ability to learn new concepts and retain new information and
  processes
• Strong team orientation and the ability to work effectively
  with a geographically dispersed team
• Basic network troubleshooting and PC Imaging skills
• Excellent communication skills
• Strong customer service skills and the desire for quality
  work
• Ability to maintain a ticket queue and write routine
  summaries in the help desk ticketing system

Ideal to Have:

• Bachelor’s degree in computer science, information
  technology, or related field
• CompTIA A+ certification
• Understanding of Active Directory structure

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$26.53/hr - $29.85/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

*sa

#LI-Hybrid