Hardware Sales Specialist

About MealSuite 
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. 

About the Role 
We’re looking for a  detail‑oriented and solutions‑driven Hardware Sales Specialist  to join our  Sales Operations team . Reporting to the  Director, Solutions Engineering , you’ll be supporting both the sales and hardware teams to deliver on-time hardware shipments, ensure highly accurate configurations and first-time installation successes, and maintain smooth operational procedures. 

What You’ll Do 

• Support the Sales Team – Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals and bundle recommendations using current vendor pricing and MealSuite standards

• Work Cross-functionally – Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go-live dates, and providing hardware demos to support customer/prospect conversations

• Liaise with our Customers – Track orders through fulfillment and delivery, and proactively communicate status to internal teams and customers, serve as the primary point of contact for post-sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX/AM to resolve customer claims promptly.

• Be the Subject Matter Expert – Maintain up-to-date knowledge of hardware products, specifications and vendor pricing to ensure profitable and compliant sales.

• Build Process Improvements – Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics and surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross-functional use.

What You Bring 

• 3–5 years of experience supporting hardware lifecycles associated with SaaS or technology solutions — including hardware fulfillment, procurement, and install coordination in support of software deployments.

• 3–5 years of experience working with vendors, distributors, drop shippers, or reseller partners to fulfill hardware needs aligned to software solution rollouts or integrated platforms

• Knowledge of  MealSuite hardware products, peripherals, and specifications (or the ability to learn quickly). 

• An understanding of logistics/shipping and order-fulfillment concepts, sales processes, logistics, as well as current vendor pricing, availability, and lead-time concepts .

• Experience with  CRM tools (Salesforce is especially preferred).

• An exceptional eye for detail ,  excellent communication and relationship-building skills , and a passion for creating seamless experiences that make complex things look effortless. 

• Organized, adaptable, able to balance multiple priorities at once and very pro-active in follow-through .

• Ability to thrive in a collaborative, fast-moving environment 

• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required) 

Compensation: $70,000–$83,000 USD per year + variable compensation

This role requires working onsite in our  Dallas office two days per week . 

Why You’ll Love Working Here   

• Unlimited paid time off –yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.  

• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.

• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave. 

• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  

• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  

• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!  

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.  

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at   mealsuite.com/careers .

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. 

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. 

This is a current vacancy, and we are actively hiring for this position.