ServiceNow Technical Consultant

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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

As a Business Applications - ServiceNow Technical Consultant at RSM, you will work with businesses in diverse industries while working on numerous projects per year, you will work on several pieces of any assignment - not just one small part - and you will feel a great sense of accomplishment when you are done. Working in a mutually respectful team environment helps our consultants perform at their best and advance their career and professional capabilities.

Responsibilities:

• Develop, configure, and create ServiceNow applications using scripting and low code/no code techniques.
• Participate in client workshop sessions with a functional lead to elicit requirements and design a cohesive solution.
• Design a solution for the client that meets their requirements and incorporates ServiceNow best practice recommendations for development.
• Provide leadership, training, coaching, and guidance to junior staff.
• Develop user stories as assigned within the context of an Agile team.
• Troubleshoot and remediate defects and break/fix incidents for deployed solutions.
• Document technical design, process flow diagrams and conduct technical knowledge transfer sessions with the client.
• Work closely with clients, functional consultants, and managerial staff to deliver a high-quality solution to the client.
• Serve as a subject matter expert on the NOW platform and its capabilities across a wide range of use cases.
• Perform analysis of highly customized instances of ServiceNow to advise on the removal of customization and technical debt.
• Design and develop applications and add-ons for the ServiceNow platform.
• Deliver enhancement requests, including changes to UI, system properties, foundation content and modifications to existing workflow.
• Perform upgrades and installations of ServiceNow.
• Other duties as assigned.

Basic Qualifications:

• Bachelor's degree in information technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum of 5 years of previous experience delivering Information Technology Integration, Outsourcing, Performance Consulting or Management Consulting Services.
• Minimum of 5 years of ServiceNow experience. ·
• Minimum of 2 years of experience working in a large organization or professional services firm.
• 2-3 full cycle ServiceNow implementations from initiation to completion.
• Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, and Flows.
• Involvement in implementation projects involving multiple ServiceNow applications and system integrations.
• Experience developing on the most recent ServiceNow versions.
• Strong oral and written communication skills.
• Ability to work successfully in a team-oriented, collaborative environment with multiple clients.
• Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure.
• Core competencies include technical analysis, ServiceNow platform and developer tools, JavaScript and REST.
• Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology, and infrastructure components.
• Familiar with methodologies, tools, approaches, points of view, thought leadership to support the practice.
• Strong computer skills, experience with various software solutions e.g., Visio, PowerPoint, Excel and Word.
• Basic understanding of Data Privacy regulations.
• Eligibility to work within the U.S.
• Ability to travel up to 30% locally and nationally.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected] .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.

Compensation Range: $96,800 - $193,200