Clinical technical specialist

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Overview

GovCIO is currently hiring for a Clinical AI Technical Integration Specialist. This position supports the Department of Veterans Affairs (VA) initiatives focused on Ambient AI Scribe testing, technical troubleshooting, workflowvalidation, and operational readiness across pilot and go-live environments. This role operates at the intersection of technical operations, clinical workflows, and digital health innovation, supporting interface testing between VistA and Ambient AI Scribe solutions, assisting with real-time troubleshooting activities, validating workflows against operational requirements, and coordinating technical issue escalation through established support pathways. The position functions as a senior individual contributor (IC) supporting structured testing, technical validation, and workflow assessment activities within controlled pilot environments. This role supports pilots, field testing activities, workflow validation, technical troubleshooting, and analytic enablement. It does not perform production implementation, system configuration ownership, or national deployment activities. This position is 100% remote.

Responsibilities

VistA Interface Testing & Technical Validation

• Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.
• Assist in validating system interactions and technical workflows within CPRS/VistA environments.
• Identify technical gaps, workflow dependencies, and operational impacts observed during testing.
• Support development of standardized testing approaches to ensure alignment with business and clinical requirements.

Technical Troubleshooting & Operational Support

• Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.
• Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues.
• Engage directly with end users to resolve access issues, equipment challenges, and technical barriers.
• Perform structured documentation of recurring issues and technical patterns.

Vendor Coordination & Issue Escalation

• Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers.
• Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.
• Support coordination between vendors, VA stakeholders, and technical support organizations.

Workflow Validation & Program Support

• Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
• Document best practices, workflow considerations, and operational insights.
• Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption.
• Translate technical testing findings into structured recommendations.

Equipment Testing & Technical Readiness

• Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware).
• Provide technical recommendations regarding compatible equipment across supported Ambient AI tools.
• Assist in establishing standardized technical readiness guidance.

Qualifications

What You Bring to the Table

• Strong technical troubleshooting skills within complex operational environments.
• Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems.
• Experience supporting testing, QA validation, or technical support activities.
• Ability to translate technical findings into clear documentation and actionable insights.
• Strong collaboration and communication skills across technical and operational stakeholders.

Required Skills And Experience

• Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline.
• Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support.
• 10+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms.
• Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.
• Experience supporting testing activities, defect triage, or validation workflows.
• Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts.
• Experience coordinating with engineering teams, vendors, or operational support organizations.

Preferred Skills And Experience

• Experience supporting VA or federal healthcare environments.
• Familiarity with CPRS/VistA or comparable clinical documentation systems.
• Experience supporting AI-enabled clinical tools or speech-based technologies.
• Experience working within pilot or pre-production testing environments.

Technical Knowledge

Working Familiarity With

• Structured testing methodologies (QA, regression testing, validation workflows)
• Issue tracking platforms (Jira, Zendesk, ServiceNow, etc.)
• Data validation and troubleshooting techniques
• Collaboration tools (Teams, SharePoint)

Clearance Required:

Ability to obtain and maintain Public Trust, High clearance.

Required

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

Benefits

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $95,000.00 - USD $120,000.00 /Yr.

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Location US-Remote

ID 2026-7625

Category Project/Program Management

Position Type Full-Time

If you have questions about this posting, please contact [email protected]