Leasing and Marketing Coordinator

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Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care —about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits:

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Leasing & Marketing Coordinator provides marketing, sales, and customer service support to prospective residents. The position is also involved in the planning and executing of a community marketing plan. Position also indirectly supervises other team members who are involved in the marketing and leasing of the community.

What you'll be doing

• Provides strong sales focus on each prospective and current customer.
• Must be enthusiastic and efficient in coordinating the entire leasing process. Must meet and greet every customer via phone, email and personally interact with enthusiasm.
• Responsible for managing leads from applicable software platform (Entrata) as well as follow-up in a consistent manner with all prospects. Screens and approves qualified applicants in accordance with Company policies and Fair Housing regulations and local laws. Must compile and organize all paperwork including entering applications into property management software system, preparing Lease, all associated addendum and move-in package.
• Be knowledgeable of product in the community to fit the prospective customer's needs, providing description of community amenities.
• Be confident in asking each qualified customer to become part of our community.
• Open and close all models daily, mini-models and “show units. Conducts pre-showing inspections to ensure all units are rent ready for the day and performs freshen up cleaning as needed
• Assist with creating marketing plan/strategy for the assigned community.
• Marketing done both internally and externally to attract new occupants. Network marketing, outreach marketing and internal marketing required to keep a minimum of 95% occupancy. Updating all marketing material through ILS and Websites and BBC Marketing Department.
• Create all content for social media and communication on platforms to engage consumers and narrate the lifestyle and experience of living at the community through photography, videography and the written word.
• Assists with maintaining a positive resident experience from initial contact through residency to move-out. Monitor Customer Service Scores
• Attends, participates, and assists with LifeWorks events.
• Provides new residents a smooth transition to their new community. Clearly explain the leasing and move-in process with each prospect, so they know exactly what to expect and to ease their stress of the move-in.
• Monitors and maintains availability of units and contacts residents when units become available in accordance with policies and procedures
• Answers phones promptly and courteously as well as assist current residents with their needs and follows up to ensure work orders completed by the maintenance staff meet the resident's satisfaction swiftly and accurately, if applicable.

Who we're looking for

• High School diploma or GED required
• Bachelor's degree in a business-related field or communications preferred
• Minimum of 2 years of experience in customer service atmosphere
• Preference will be given to candidates who have at least 1 year of experience in a leasing role at a student housing or multi-family community
• Solid computer skills including MS Office knowledge and Social Media Experience: Instagram, Facebook, TikTok
• Creativity
• Teamwork
• Solid Communication
• Good Time Management
• Must have an active and valid driver's license

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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