Reservationist/Dispatcher

Job Description

Job Description

Position: Customer Service / Reservations

About Carey of Austin: For more than 96 years, corporate travel managers, executive assistants, agents, exclusive private clients, and planners have counted on one chauffeured services company for the highest level of service and reliability throughout the world.

As Central Texas’ oldest and largest livery service, Carey of Austin is driven to provide consistently superior service that will exceed your every expectation. We go the extra mile to deliver exceptional attention to detail, ensuring that you travel with confidence while safe & comfortable.

We are looking for qualified, reliable, and customer service oriented individuals to coordinate multi-trip reservations. The lead Reservationist will be the first touch point that our customers experience at Carey of Austin.

Job Description:

• Answer phones in a consistent manner

• Respond to customer requests and update the computerized booking system

• Input and modify reservations, making sure that the entry is accurate and complete

• Speak to clients with common courtesy, and respect

• Use Microsoft based software to do a combination of data entry and analyzing to schedule trips

• Perform other duties as assigned

Requirements:

• Strong data entry skills with attention to detail

• Excellent written and verbal skills

• Proficient computer skillset

• Ability to work a flexible schedule

• Capable of maintaining the highest standards of excellence in appearance and attitude

• Respond to and professionally manage high call volume, unanticipated ride volume and capacity surges, inclement weather emergencies, and other unexplained events

• Quickly and efficiently coordinate the process of all client requests including reservations, changes or cancellations

• Route, schedule, and coordinate drivers in vehicles to various locations in a realistic and efficient manner based upon geography and current logistics

• Ensure all clients are picked up on-time (this is a must)

• Provide direction, guidance, and support to drivers, clients, and any other appropriate personnel as needed

• Provide pricing information, and recommend the most efficient pick-up time, and vehicle to suit the client's needs and geography

• Establish rapport with drivers

• Know location of all vehicles and drivers at all times, while dispatching through on-going connection and communication throughout the course of your shift, utilizing and monitoring the vehicle and driver grid

• Regularly check airline schedules and updates for changes to flight schedules

About Carey of Austin/Transco Livery:
For more than 100 years, corporate travel managers, executive assistants, agents, exclusive private clients, and planners have counted on one chauffeured services company for the highest level of service and reliability throughout the world.
As Central Texas’ oldest and largest livery service, Carey of Austin is driven to provide consistently superior service that will exceed your every expectation. We go the extra mile to deliver exceptional attention to detail, ensuring that you travel with confidence while safe & comfortable.

Company Description

About Carey of Austin/Transco Livery:\r\nFor more than 100 years, corporate travel managers, executive assistants, agents, exclusive private clients, and planners have counted on one chauffeured services company for the highest level of service and reliability throughout the world.\r\nAs Central Texas’ oldest and largest livery service, Carey of Austin is driven to provide consistently superior service that will exceed your every expectation. We go the extra mile to deliver exceptional attention to detail, ensuring that you travel with confidence while safe & comfortable.