Project Coordinator (ISP / Telecom) DFW

Vivant is seeking an experienced Project Coordinator to own the end-to-end coordination of commercial telecom projects. This role is responsible for driving projects from signed agreement through installation, port completion, carrier disconnects, and clean handoff to billing and support—without requiring constant direction.

This is an  ownership role , not task execution.

What This Role Is NOT

• Not a reactive ticket-only role
• Not a handoff-based coordinator position
• Not a role that waits for instructions at every step
• Not residential telecom or call-center support
  

Responsibilities Presales

• Work directly with Sales, Support, and Accounting to gather and verify client information
• Call prior carriers to confirm contract status, obligations, and disconnect requirements
• Document all findings accurately in Utiliko
• Identify risks before contracts are signed and flag issues early

Installation (Core Ownership)

• Serve as the central liaison between internal teams, carriers, vendors, and the client
• Conduct onboarding with new clients
• Attend sales KT meetings and translate requirements into action
• Ensure parts are ordered, installs scheduled, ports submitted, and timelines tracked
• Proactively manage client expectations when timelines change
• Push carriers and vendors to meet commitments
• Make independent decisions to keep projects moving forward, escalating only when appropriate

Post-Installation

• Confirm successful installs and completed ports
• Coordinate the disconnection of legacy services
• Ensure billing setup is completed correctly in Utiliko
• Identify and collect past-due balances when applicable
• Create and route support tickets with clear documentation

Documentation & Process Ownership

• Maintain complete, accurate project documentation
• If it’s not documented in Utiliko, it’s considered not done
• Create SOPs, workflows, and training videos
• Continously improve processes to reduce friction for clients and internal teams

Requirements

Requirements (Non-Negotiable)

• 2+ years of experience in commercial telecom (not residential)
• Direct experience working with ISPs: AT&T, Verizon, Spectrum, Comcast, Cox
• Strong understanding of number porting (LOA, FOC, rejections, partial ports)
• Experience coordinating across sales, install, support, and billing
• Professional, well-mannered, highly organized, and self-motivated
• Demonstrated sense of urgency and bias for action
• Strong verbal and written communication skills
• Reliable phone and internet connectivity
• Problem solver who can think beyond scripts and checklists

Schedule: 

• Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F
  

Location and Work Set-up: Onsite, Farmer's Branch Texas

Compensation: 

• $50,000 to $75,000 Base Salary per year
• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).

Benefits

Growth Opportunity

High performers may grow into Senior Project Coordinator, Project Manager, Operations Lead, or Training & Process Ownership roles as Vivant scales.

Skills Required

• EXTREMELY well organized & punctual
• Multitasking abilities are a must
• must be a self-starter, out-of-the-box thinker, problem solver
• be able to work under pressure, keep organized, and look for solutions
• seek out solutions when they hit a roadblock instead of dropping the task and forgetting it