Insurance Support Supervisor

Who We Are.

At We Insure Group we are passionate driven and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each clients unique needs ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states we support our agency owners customers and carrier partners by enabling faster service greater efficiency better choices and improved results.

What sets us apart Were data-driven for better value and people led for better service. Our purpose is rooted in clarity guidance and long-term trust helping individuals and business owners make informed choices about their insurance coverage. Were building something meaningful and looking for purpose-driven individuals to help lead the way.

Your Impact.

We Insure is a fast-paced environment and we value leaders who can thrive in ambiguity and roll up their sleeves. We are seeking an Insurance Support Supervisor to lead and support our Agent Hotline Representatives within our P&C insurance business. This role requires hands on leadership floor visibility proactive engagement and consistent coaching and feedback.

You will guide the team in delivering high-quality support to policyholders producers lenders and other stakeholders in a fast - paced contact center environment.

Key Responsibilities.

• Lead coach and inspire a team of Customer Experience Specialists to deliver outstanding service and build strong customer relationships.

• Be the go to problem solver for escalated issues and complex inquiries your calm in the storm makes all the difference.

• Monitor and manage key call center metrics such as call quality handle time availability and task completion to ensure team performance.

• Drive results by setting goals tracking performance and helping your team hit new heights.

• Keep communication flowing internally and externallybecause great service starts with being on the same page.

• Organize and orchestrate the da y to day including r esource allocation evaluations and productivity tracking.

• Maintain accurate records moni tor attendance and ensure compliance with departmental policies and procedures.

• Serve as a change management leader guiding your team through process updates and organizational shifts with adaptability professionalism and a solutions-focused approach.

• Deliver timely and thoughtful feedback and coaching through weekly one on ones real-time check-ins and performance reviews.

• Roll up your sleeves during high call volume to support your team and lead by example .

Your Experience.

• Strong understanding of contact center KPIs and a proven ability to improve performance.

• Demonstrated hands on leadership including motivating mentoring and developing teams

• Effective multitasking problem solving and clear communication in a fast-paced environment.

• High attention to detail with a strong commitment to accuracy and quality.

• Reliable professional and consistent in follow through.

• Proficient in Microsoft 365 and able to work independently or in a hybrid team environment.

• Strong ethical judgment and a customer-focused mindset.

• Must hold an active Texas Property and Casualty (P&C) license and be prepared to obtain additional state licenses including Florida.

Additional Experience.

• Skilled at leading effective team stand ups and monthly meetings that keep the team aligned and engaged.

• Strong ability to identify coaching opportunities and elevate individual performance.

• Comfortable rolling up your sleeves to review reports conduct audits and drive operational improvements.

Your Experience.

• 3 years of contact center supervisory experience and P&C insurance experience .

• Must hold an active Texas Property and Casualty (P&C) license and be prepared to obtain additional state licenses including Florida.

• Education high school diploma or equivalent bachelors degree preferred.

• Experience working across multiple insurance carriers and insurance software or platforms is preferred.

• Demonstrated ability to deliver hands on training coaching and mentoring with a strong willingness to step in and support the team wherever needed.

Where You ll Wo rk.

• Full time onsite in our Austin office with dedicated parking and full access to onsite perks .

• Work performed in a professional office environment with access to collaborative spaces.

• Primarily computer and desk based with regular movement throughout the office to support team needs.

• Ability to lift up to 15 lbs and remain on your feet for short periods when .

Travel and Safety:

• Minimal travel (010%) so you can keep your roots firmly planted.

Our Values. The We Way.

At We Insure Group our values shape how we work how we lead and how we growtogether. Theyre more than just wordsthey guide every interaction every decision and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust

• We hustle to find opportunity

• We care authentically

• We thrive in ambiguity

• We own our results

• We have fun along the way

• Andwere just getting started

Our Total Rewards.

• Medical Dental Vision Life Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match

• Work-Life Balance: Personal Days PTO Days 12 Paid Holidays Two Paid Days for Volunteer Service Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs Including Mental Health

• Tuition Reimbursement

• Matching Charitable Gift Program

• Lucrative Referral Program

This position is not able to be performed in California Colorado New York or Washington.

EEO

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

Required Experience:

Manager