Program Manager (HQ AETC IT Support Services)

Program Manager (HQ AETC IT Support Services)

Location: JBSA-Randolph, TX
Clearance Required: Secret

Contract Summary:
Summit Technologies is seeking a Program Manager to oversee all contractual and operational aspects of the HQ AETC IT Support Services contract at Joint Base San Antonio–Randolph, TX. This contract provides comprehensive IT support for more than 1,200 users across multiple AETC directorates, including client systems administration, network and software license management, IT asset management, and video teleconferencing support.

Position Overview:

The Program Manager (PM) will serve as the primary point of contact for the government Contracting Officer Representative (COR) and 502d Contracting Squadron. The PM ensures contract compliance, manages personnel and performance, delivers monthly status reports, and maintains effective communication between Summit Technologies and the customer to ensure mission success.

Key Responsibilities:

• Serve as the single point of contact for all contract execution, deliverables, and communications with the government.

• Lead a team of IT professionals supporting multiple AETC directorates and manage day-to-day operations.

• Conduct monthly Program Management Reviews (PMRs) and deliver accurate Monthly Status Reports (MSRs) by the 10th of each month.

• Monitor key performance indicators and ensure service levels outlined in the PWS are met or exceeded.

• Manage risk identification, issue resolution, and corrective action implementation.

• Oversee quality control processes in compliance with the Quality Control Plan (QCP).

• Ensure compliance with DoDM 8140.03 Cyberspace Workforce Qualification and Management Program.

• Coordinate configuration management, document control, and data management processes.

• Supervise preparation and maintenance of Continuity Books and other required contract deliverables.

• Support security management and compliance with AF and DoD directives (including safeguarding classified and sensitive data).

• Maintain staffing levels, personnel qualifications, and certifications in accordance with contract requirements.

• Prepare and submit meeting minutes, reports, and other documentation as required by the COR.

• Provide leadership, mentorship, and professional development for assigned team members.

Required Qualifications:

• Active Secret security clearance.

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

• 5+ years of experience managing government IT service contracts or equivalent DoD program management experience.

• Demonstrated knowledge of Air Force IT environments, enterprise networks, and AF enterprise service desk processes.

• Experience managing performance-based service contracts and meeting Service Level Agreement (SLA) metrics.

• Strong leadership, communication, and organizational skills.

• Proficiency with Microsoft Office Suite (O365), Remedy ticketing, and DoD reporting tools.

Preferred Qualifications:

• PMP or DAWIA Program Management certification.

• Experience with AETC or HQ-level Air Force organizations.

• Familiarity with DoDM 8140.03, DAFMAN 17-1203 (ITAM), and AFI 63-101/20-101.

• Experience leading teams supporting classified and unclassified networks.

Key Attributes for Success:

• Strong customer relationship management and communication skills.

• Proven ability to lead high-performing teams in a dynamic operational environment.

• Detail-oriented and proactive problem solver.

• Commitment to continuous process improvement and service excellence.

*Position contingent on contract win.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.