Career Services Case Manager

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

Career Team is excited to bring on a RESEA Specialist who will perform professional work providing career counseling, intensive case management, and follow-up services to participants referred to us through the Reemployment Services & Eligibility Assessment (RESEA) Program. RESEA participants are referred if they are receiving unemployment benefits. You will support RESEA participants as they seek employment, training, or education in order to become financially stable and employed.

Your Impact On Career Team's Success:

• Provide case management services to RESEA participants who are selected to participate
• Lead RESEA Workshops and Orientations for participants that introduce them to programs and resources available to them, while also cover topics such as resume building, interviewing, etc
• Report participant non-compliance or eligibility issues to the UI State entities
• Enter data into Work In Texas and any participant information system as required, and any other database as required by the One-Stop system
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow-up on those activities
• Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
• Meet and/or exceed program benchmarks
• Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision
• Complete all required reports
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include:

• Bachelor's degree in a related field and 1-2 years of work experience or a satisfactory equivalent of education and experience
• Strong communication skills and knowledge about community resources
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Able to work with and relate to participants and be culturally sensitive
• Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written, required
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role :

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type: Full-Time, Non-Exempt Employee

Job Site: Onsite

Salary : $45,000 - $55,000/yr

Travel : 15% travel within the region

About Career TEAM:

Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

• Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.