Housing Administration Coordinator
- Master's degree in a related field with at least 1-year experience in Residential Life, Housing, Student Affairs, higher education administration, or similar areas
- Previous experience with housing assignments, occupancy management, assessment, database management, student staff supervision, and customer service
- Familiarity with StarRez is also preferred Essential Duties and Responsibilities
- Manage all aspects of the housing assignments process; including applications, assignments, room changes, cancellations, wait lists, and audit of check-in/check-outs. Work directly with campus partners including but not limited to, Living Learning, Residential Camp & Conference Services, AccessAbility Resource Center, International Center, Honors College, and Undergraduate Office to ensure that housing assignments are completed with efficiency, accuracy, and high-quality service.
- May supervise and train student staff who serve as the front-line customer service for University Housing. Perform supervisory responsibilities in a manner consistent with departmental, institutional, and legal expectations, provide ongoing communication regarding performance including informal and formal coaching conversations, approve time sheets, and conduct professional development.
- Coordinate with other University Housing staff to create and manage processes within StarRez housing management system. Processes can include online employment applications, work orders, maintenance and inventory, packages, website changes, and billing updates. Implement the occupancy verification process, including generating rosters or reports, and collaborate with University Housing staff to verify occupancy.
- Coordinate with Housing Operations regarding communication with all prospective residents through move-in. Act as the University Housing liaison for all prospective resident events including various orientations and university recruitment events. Manage all prospective and current resident email communications.
- Perform regular audits and establish all necessary procedures to ensure all rosters, residential data, and report information is accurate, current, and properly shared within University Housing, with campus partners, and within all impacted systems. StarRez testing for all upcoming application processes and implementations.
- Respond and direct information received through the University Housing email accounts.
- Complete other duties and assignments as assigned by the Associate Director of Housing Administration.
- Medical
- Dental
- Vision
- Paid time off
- Retirement
- Life insurance
- AD&D coverage
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