Director of Training & Development
- Lead the development and delivery of property management training initiatives that directly align with and propel the company's strategic growth objectives.
- Partner with leaders and team members to establish and sustain a positive, inclusive work environment that maximizes diverse talents.
- Plan, organize, and direct innovative training and development programs.
- Design programs to significantly increase individual and organizational performance, boost employee morale, and enhance core skills across all levels.
- Create, modify, and continuously update engaging course materials, training manuals, and learning resources.
- Ensure all content meets specific training needs and adheres to the business's overall goals and objectives, maintaining a consistent format for all policies, rules, and standards.
- Present dynamic in-person and online training sessions, effectively communicating complex information to onsite teams, regional leadership, and executive board members.
- Provide surveys, measurements, and evaluations in order to assess team members' development needs.
- Proactively target and deliver the most relevant learning solutions to enhance knowledge, skills, and abilities in operations and leadership.
- Maintain and update all standard operating procedures (SOPs) to ensure they are current, effective, and fully optimized for maximizing team member performance across the entire portfolio.
- Maintain a strong awareness of all relevant laws and agency regulations, including Fair Housing, sexual harassment, disability accommodations, and landlord-tenant relationships, ensuring all training content and company policies remain fully compliant.
- Embrace Core Principles: Embody and champion our foundational principle: Be a High Performer, Have a Growth Mindset, Be a Team Player, Be a Service Star, and Do The Right Thing—in every facet of this role. This unwavering commitment is paramount, ensuring the cultivation of thriving communities where residents flourish and team members excel. Your actions and decisions will directly reflect these values, contributing to a culture of excellence, continuous improvement, collaboration, exceptional service, and unwavering integrity.
- Other duties as assigned by the President.
- Bachelor’s degree
- Minimum 5 years in multifamily, with specific training and development experience.
- Exceptional instructional design and content development skills
- Experience overseeing training and development on a national scale.
- Ability to travel within the assigned territory - up to 20%.
- Exceptional scheduling and organizational skills.
- Knowledge of Fair Housing laws
- Experience with training best practices, skills assessment methodologies, processes, and training curriculum design desired.
- Must have experience in multifamily property management.
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