Call Center - Backend Collection Representaive

Job Summary:
MEI Finance is seeking a Midrange Collector to join our team. The collections representative is responsible for initiating calls to delinquent customers to collect past due payments while maintaining high standards of customer service and compliance.

• Provide excellent customer service via phone, focusing on first-contact resolution

• Monitor, manage, and maintain assigned accounts

• Establish and maintain strong customer relationships

• Effectively negotiate payment arrangements on delinquent loans

• Utilize probing questions and effective documentation practices

• Ensure all demographics submitted on accounts are accurate and updated

• Meet collection goals, including delinquency and cash collections

• Perform basic skip tracing as needed

• Adhere to company policies and compliance with state and federal guidelines

• Perform other duties as assigned

• Minimum 2 years of prior Midrange collections experience

• Proficient knowledge of FDCPA (Fair Debt Collection Practices Act)

• Goal-oriented and results-driven

• Excellent verbal and written communication skills

• Strong interpersonal and organizational skills

• Ability to multitask, prioritize, and work independently under pressure

• Must meet daily, weekly, and monthly individual/departmental goals

• Team player with a positive, professional attitude

• Ability to receive, retain, and implement effective feedback

• Hourly Rate: Up to $18.00/hour (based on experience)

• Bonus: Weekly bonus incentives available

• Full-Time

• Day Shift

• Monday to Friday & Every Other Saturday

• Medical, Dental, Vision, and Life Insurance

• 401(k) Retirement Plan

• Paid Holidays and Paid Time Off (PTO)

• Onsite fully equipped corporate gym to support employee wellness and a healthy lifestyle

MEI Group is a privately owned company based in the Dallas-Fort Worth (DFW) area, operating since 1992. With a workforce of over 300 professionals, we’ve built a solid reputation for quality, customer service, and in-house financing expertise. Our group includes 8 “Buy Here, Pay Here” dealerships , where customers purchase and finance vehicles directly through us via MEI Finance .

Our integrated approach simplifies the car-buying process while providing flexible financial solutions tailored to individual needs.