Order Management Coordinator- International

* Fully Remote Opportunity*

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company's portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The Order Management Coordinator - International is an integral part of our international business reporting to the Manager, Order Management . This role is a combination of order management and process coordinator and requires a self-starter individual with a problem-solving approach . The position will coordinate all aspects of order management working cross functionally with many internal departments and distributors while coordinating efforts to successfully navigate orders from order-to­ cash .

Responsibilities Order Management:

• Manage order process from receipt of purchase order to shipment while collaborating with cross­ functional stakeholders.
• Develop and maintain cross functional partnerships with : International Sales Team, country-level distributors, Customer Master, Credit & Collections, Finance, Regulatory, Operations, and Shipping.
• Ensure accurate and timely order entry to fulfillment, resolve issues that arise and develop standard operating procedures that drive efficient workflow processes .
• Facilitate and/or participate in meetings with both key internal and external stakeholders and present order status in the weekly forecast meeting.
• Drive the daily interface with distributor's requests and/or challenges with products on country exclusions.
• Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
• Track and communicate any issues that arise throughout the order process, including delays due to product shortages, pricing issues, finance holds, regulatory blocks, freight forwarder/shipping issues .
• As issues arise that may potentially prevent on-time shipment, collaborate with internal teams to arrive at the best possible outcome while providing timely communication to all relevant parties .
• Create and/or maintain documented work instructions.
• Create Pro-forma invoices as requested.

International Business Operations Process Coordinator:

• Manage Distributor contract lifecycle
  • Coordinate New and Terminated Distributor contracts.
  • Update and maintain Distributor Document Listing .
  • Coordinate distributor termination process by utilizing current checklist. Update checklist as applicable.
• Ensure the order discount process is followed.
• Prepare order status reports and present them at weekly Forecast meetings and weekly calls with International Region Sales Managers.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
• Monitor and report on demo equipment monthly with Regional Sales Specialists ensuring timely and accurate information exchange.
• Develop and execute, with key stakeholders, new programs designed to improve sales support and efficiency of the international business.

Qualifications & Requirements:

• Bachelor's degree in business or equivalent combination of education and experience.
• Requires a minimum of 2 years of related experience.
• Progressively responsible customer service experience or equivalent combination of education and experience.
• Working knowledge of SAP or equivalent top tier ERP system
• International order processing experience
• Skillful at setting priorities, time management and meeting deadlines .
• Basic knowledge of incoterms and freight terminology.
• Proficiency in standard business computer software applications (MS Word, Excel, Teams, Outlook).
• Demonstrated strong presentation and organizational skills.
• Demonstrated customer centric focus approach by embracing collaboration and encouraging. communication cross functionally.
• Ability to establish credibility with internal and external customers.
• Ability to function calmly in a fast-paced environment.
• Versatile learner with the ability to function in a changing environment .
• Second language desirable.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Pay Scale: $52,000- $80,000 DOE + potential annual bonus + comprehensive benefits package