Business Development Coordinator, Dispute Resolution Practice Group

Description

The Business Development Coordinator, Dispute Resolution Practice Group will support the implementation of the business development strategy for the Americas Dispute Resolution Practice Group, with the objective of maximizing client retention, strengthening client relationships, and driving sustainable growth.

As an integral member of the Practice Group’s Business Development, Marketing and Communications (BDMC) team, the role‑holder will work closely with partners and client teams to deliver proactive, high‑quality marketing and business development support. The individual will be responsible for managing and maintaining business development and marketing collateral, overseeing experience databases and distribution lists, monitoring progress against strategic priorities, and supporting client relationship management initiatives.

The individual will also contribute to elevating the profile of the Dispute Resolution practice through the preparation of pitches and RFPs, submissions for legal directories and awards, delivery of webinars and thought leadership initiatives, and the development and execution of strategies for major client and Firm events.

Main responsibilities:

Business Development

• Provide assistance with the development of proposals, including collecting relevant content such as practice area descriptions, representative matters, and client/matter information; ensure quality and accuracy in the final product

Client Relationship Research

• Conduct client research, including research on Firm-specific information such as billings, matters and relevant timekeepers; liaise and exchange information with other practice groups targeting the same clients; submit information to and gather information from Firm CRM to capture client activities and contacts to inform strategy

Experience Database

• Maintain and update group’s experience database with new and updated matters; identify "Tier 1" matters that should be highlighted in pitches, proposals, RFPs and via social media and the Firm's website

Business Development and Marketing Collateral

• Develop and maintain marketing collateral; collect client/matter information for all practice sub-groups, update practice group information, relevant capability statements, rankings and awards and any other relevant materials, including those appearing on the Firm’s external website

Business Planning

• Assist with the preparation of materials and conduct research to facilitate business planning; track progress against the practice group business plan and, in consultation with the head of the group and senior Business Development members, proactively notify and follow up with accountable partners as needed

Directories

• Assist in preparation of submissions in coordination with the directories team, and track all rankings and awards

Media

• Work in conjunction with the communications team to assist in identifying relevant content for social media channels, work with attorneys to promote the Firm and their practice

Profiling

• Identify and assess other profile-raising activities against the strategic objectives of the Dispute Resolution Practice Group; engage in sponsorships, conference opportunities, memberships and associations; assist in the production, distribution and tracking of client alerts and newsletters

Brand Management

• Ensure the Firm's brand and that of the group are maintained; coordinate with the Firm’s web support team to ensure website content is up to date and relevant

Firm Positioning and Events

• Maintain the group’s external mailing lists; work with the local office resources to execute the group's client seminars, conferences, webinars, internal meetings, sponsorships/partnerships with outside organizations, and all other events in which Firm and practice group representation and participation are necessary

Budget Management

• Work with the Business Development lead and other senior leaders to develop business cases for budget requests and monitor group business development expenditures; obtain necessary approval on all business development expenses from practice group managers

Practice Group Administration

• Maintain group’s internal email distribution lists and calendar, update group intranet site with relevant material; support matter database collection and uploads
• Other duties as assigned to develop and drive regional strategy

Skills and experience:

• A bachelor’s degree, preferably in Marketing, Communications, Business, or a related field
• Experience in business development, marketing, or a related role, preferably within a legal or other professional services environment
• Excellent written and spoken English communication skills
• Able to work independently with minimal supervision, demonstrating strong initiative and accountability
• Can demonstrate well‑developed organisational, communication, and interpersonal skills, with the ability to build credibility and strong working relationships at all levels of the organisation
• Strong project management skills, with a high level of attention to detail and the ability to manage multiple priorities and competing deadlines
• Proficient in using Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint
• A high level of discretion and diplomacy, with a proven commitment to maintaining confidentiality
• A strong client service mindset, with high levels of energy, persistence, and responsiveness to internal and external stakeholders
• Familiar with internet and web‑based platforms is desirable

Reports to: Senior Business Development and Marketing Manager, Dispute Resolution Practice
Travel requirements: Occasional travel to meetings and events.
Position type: Regional
Development framework: Business Support