Senior Manager, Global Operations Communications

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

Responsible for developing and implementing Global Operations communication programs

This role will be responsible for helping to shape and execute the Global Operations communications strategy for Equinix. Your job will be to create communication assets, approaches, and processes that drive the entire Global Operations organization to be engaged and do its best work. You will work closely with Equinix's Global Ops leadership, as well as the Corporate Communications, Internal Communications, Executive Communications, People Messaging, and Marketing teams, and key stakeholders in other functions as we scale and evolve.

Responsibilities

• Refine and execute the Global Operations communications strategy to ensure that messaging is consistent, impactful, and aligns with company values, culture, and goals. Tailor the strategy for diverse teams and regions

• Enable, influence, counsel and develop strong partnerships with the Global Operations Leadership Team and across the broader communications team, as well as cross-functional business leaders and the larger organization – especially as it pertains to integrating programs, amplifying key initiatives, and articulating priorities in and for Global Operations

• Create and deliver Global Ops-specific communication to key stakeholders and target audiences, determining messaging, timing/cadence, audience and delivery channels, and ensuring alignment with audience needs and broader functional priorities and initiatives. Ensure messaging is clear, concise, and tailored to the audience (e.g., leadership, field teams)

• Determine audience relevance of Global Ops and company initiatives and programs, coordinating with regional and local teams and revising content and/or translating, as needed

• Ensure Global Operations leadership is connected with employees through regular updates, all-staff meetings/town halls, and other internal channels.

• Support communication efforts during organizational changes, incidents, or important transitions, ensuring that messages are transparent, timely, and consistent. Act as a trusted advisor on navigating sensitive situations with empathy and clarity.

• Manage and optimize internal communication channels to ensure effective distribution of messages across teams and geographies

• Support diverse teams in all three regions with localized communications, ensuring that different cultures, languages, and time zones are considered. Foster a sense of connection among field or geographically dispersed employees

• Uphold corporate and regional content governance and branding policies
  

Qualifications

• Outstanding written and verbal communication skills. Demonstrated writing ability that is engaging, organized and simple to follow. Experience with communications to field workers, and in the power/energy and or data center industry a plus

• 7-10 years’ experience with global technology companies and a proven track record of managing high-impact executive, internal and external communications and/or change management programs

• Ability to develop and leverage strong partnerships across a matrixed organization, harmonize various perspectives/objectives, provide sound counsel, prioritize, and deliver impactful outcomes for all audiences and stakeholders.

• Experience working in global or geographically distributed teams and understanding the nuances of communicating across cultures and time zones

• Ability to work well under pressure while managing multiple projects, priorities, stakeholders and deadlines simultaneously in a dynamic, fast-paced environment. Excellent follow-through skills are necessary

• An independent, self-directed thinker with the ability to shape and drive strategy locally, formulate a clear point of view, exercise high judgment, and make an impact quickly

• Poised executive presence with succinct presentation/facilitation skills, comfortable collaborating with and presenting to executives 

• Receptive to feedback and input from others and quick to apply changes with strong attention to detail

• An agile, flexible individual with a “can-do” problem-solving approach

• Experience in successfully articulating concepts and complex information in a concise manner through presentations, written communication, and across multiple channels 

• Confidentiality and business ethics; demonstrates outstanding judgment and discretion 

• Strong and confident leadership style

• BA/BS degree in Communications or equivalent required

Personal Attributes

• Strategic Thinker: You see the big picture and understand how internal communications can drive organizational success

• Creative & Innovative: You bring fresh ideas to the table and enjoy experimenting with new ways to engage employees and deliver messages

• Results Driven: You are comfortable in a fast-moving, dynamic environment with the ability to pivot quickly to deliver results

• Empathetic Leader: You understand and care about the employee experience and are able to translate that into effective communication strategies

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.