Senior Business Systems Support Analyst

Job Description

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Description:

Senior Business Systems Support Analyst is primarily responsible for supporting the users of the company’s business systems and the IT systems compliance program. This position is responsible for managing end-user support requests through JIRA, resolving incidents, ensuring access governance, and supporting SOC 1 and SOX audit readiness. The role is a member of Global Financial Business Systems within the Finance organization, reporting to the Senior Manager, Financial Systems , providing direct support to the company’s Oracle Fusion ERP implementation and supporting systems.

RESPONSIBILITIES

JIRA Ticket Management & Incident Support :

• Serve as the initial and primary point of contact for interfacing with customers to record, track, and manage incidents and service requests in the JIRA platform.

• Accurately document incidents, diagnose and resolve issues, and/or route them to the appropriate teams for resolution or workaround implementation.

• Ensure timely and effective completion of approved service requests as assigned

• Supporting the quarterly release of Oracle ERP updates and monthly Oracle EPM updates in conjunction with other internal Oracle techno-functional resources and third parties

Incident Resolution and Communication:

• Collaborate with users to troubleshoot and resolve technical and functional issues related to the Financial System s of CoStar

• Provide regular updates to stakeholders on the status of open tickets and ensure issues are resolved within established service-level agreements (SLAs).

• Maintain detailed records of resolutions for future reference and knowledge base updates.

Collaboration and Coordination:

• Work closely with the CoStar Global Financial Business Systems project teams and other support teams to ensure seamless incident management.

• Assist in identifying trends or recurring issues to recommend long-term solutions and improvements to system performance.

• Support the review, analysis, testing and release of the Oracle quarterly updates

• Submit, support, track and report on Oracle SR’s where Oracle level 3 support is warranted

Customer Support:

• Deliver high-quality customer service to business users by promptly addressing their concerns and inquiries.

• Offer user training and guidance to enhance familiarity and efficiency in utilizing CoStar Global Financial Business Systems

• Represent the Global Financial Business Systems team with a professional, can do, customer-first attitude

Compliance

• Prepare, exec ute and report the quarterly User Access Reviews for the in-scope Global Financial Business Systems the team is responsible for maintaining .

• Support the execution of business systems audits for compliance to SOX Compliance and Risk Management requirements and ITGC policies

• Support the review and provision of user access (new and updates) to align with CoStar SOX Compliance and Risk Management requirements

• Review and document the p rocess es and c ontrols of the Oracle a pplication , for alignment to CoStar SOX Compliance and Risk Management requirements , to meet IT Audit requirements.

• Support the audit of service providers annual SOC-1 and 2 reports to determine suitability of the vend o rs controls system and the evaluation of the acceptable operation of those controls over the effective period

BASIC QUALIFICATIONS

• Bachelor’s degree from an accredited, not-for-profit University or College in information systems, computer science, finance, accounting, or related field

• A track record of commitment to prior employers.

• 3-5 years of experience in IT audit, IT compliance, or a similar role.

• 3-5 years providing support to business users of Oracle ERP in the areas of Billing, Accounts Receivable, Cash applications, Collections, General Ledger, Procurement, Accounts Payable and reporting

• Strong understanding of a company’s ITGCs and SOX compliance requirements

• Proficiency in using GRC (Governance, Risk, and Compliance) tools.

• Analytical and business management skills with proven ability to build relationships and influence individuals at all levels of the organization.

• Good communications and organizational skills to facilitate teamwork to solve customer issues and requests

• Excellent verbal and written communications skills.

• Proficiency in working in a fast-paced, complex, and dynamic business environment.

PREFERRED QUALIFICATIONS AND SKILLS

• Certifications such as CISA, CIA, CPA or ITIL Foundation.

• Participation and support of an Oracle ERP implementation .

• Knowledge of cybersecurity principles and data privacy regulations.

• Member of a Support team serving 500+ ERP business users in a global environment

WHAT’S IN IT FOR YOU

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Virtual and in-person mental health counseling services for individuals and family 

• Commuter and parking benefits 

• 401(K) retirement plan with matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing