Customer Support Manager

Job Description

Job Description

Company Description

About Us

At Next Comms Talk , we are dedicated to elevating communication strategies through innovative solutions and a team-first approach. Based in Dallas, TX, we work closely with businesses to strengthen their voice, streamline their operations, and foster meaningful connections with their audiences. Our commitment to excellence, integrity, and collaboration has positioned us as a trusted partner in the communication industry.

Job Description

We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee our customer support department. The ideal candidate will be responsible for managing the support team, optimizing service procedures, and ensuring exceptional client satisfaction. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering excellent customer experiences.

Responsibilities

• Supervise and guide the customer support team to maintain high performance standards

• Develop and implement effective customer service procedures and policies

• Handle escalated customer issues and provide timely resolutions

• Analyze customer feedback and generate reports to improve support strategies

• Monitor performance metrics and establish improvement plans

• Collaborate with other departments to align support goals with overall business objectives

• Recruit, train, and evaluate support staff as needed

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field

• 3+ years of experience in customer support management or similar roles

• Strong leadership and team management skills

• Excellent problem-solving and conflict resolution abilities

• Proficient in customer service software and support tools

• Exceptional verbal and written communication skills

• Ability to multitask and prioritize effectively under pressure

Benefits

• Competitive salary ranging from $62,000 to $67,000 per year

• Opportunities for professional development and career growth

• Supportive and collaborative team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Retirement savings plan

• Ongoing training and leadership development programs