Business Office Assistant

Position Summary:

Performs necessary functions to support various areas within hospital business office. Primary duties include support for patient registration, patient charging, scheduling, and accounts receivable.

Essential Functions:

The position’s functions include, but are not limited to, the following:

1. Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.

2. Assist with entering patient charges and payments along with correcting errors and inaccurate information in hospital database. Responsibilities include entering and updating data, as well as monitoring, verifying, and confirming final schedules.

3. Assist with review of claim denials from the rejection report and performs claim follow-up based on policy.

4. Assist with reviewing and calling on accounts receivable.

5. Assist with medical records and document management

6. Assures customer satisfaction by resolving inquiries via phone, walk-in patients, mail correspondence and accurate account review.

7. Establishes and maintains good rapport and cooperative relationship with medical staff, co-workers, supervisors and others.

Qualifications:

1. Must possess good oral and written skills, must be able to communicate with hospital contacts both on the telephone and directly, and effectively communicate with all age groups, populations, and individuals within the hospital.
2. Knowledge of medical/surgical terminology.
3. Good planning and organizational skills.
4. Ability to communicate effectively, both orally and in writing.
5. Ability to work with a high degree of accuracy and attention to detail.
6. Ability to work effectively with others.
7. Normal patient care environment with little exposure to excessive noise, dust and temperature changes. May be exposed to: chemicals, hazardous waste, communicable diseases, blood and bloodborne pathogens.
8. Demonstrated ability to handle multiple assignments and work independently with minimal supervision.

Education:

• High School Diploma (GED); some college education preferred
• Consistently seeks out continuing education activities relevant to practice areas. Attains initial and mandatory training as defined by hospital guidelines.