Client Computing Specialist I

: Position Information Posting Number 20112819 Position Title Client Computing Specialist I FTE 1 Position Type Staff Department IT Customer Support Services Dept Position Summary Information Job Summary/Basic Function About This Role: Support client computing systems in workplaces, classrooms, and labs to enable efficient and effective use of information technology resources. Provide customer support through advice or solutions using your knowledge of current Apple technology to help with iPod, iPhone, iPad and Mac devices. Troubleshoot computing issues in a timely and accurate fashion and provide customer training and assistance as required. Assist with operational improvements through development of standards and procedures for managing client computing technology efficiently. Provide support for the use of multimedia and audio-visual technology in the classroom and at special events. What You'll Do - Position Responsibilities

• Diagnose and resolve any issues related to Apple products to further improve
• the customer's experience.
• Actively pursue personal learning and development opportunities about Apple products, while working with management to share best practices and improvement plans to stay up to date with current innovations.
• Install, diagnose, maintain, and repair a variety of software and hardware, including workstations, mobile devices and networked peripherals.
• Expert in training individuals and groups on the features of any Apple product so they can acquire the basic skills to maximize their overall experience.
• Troubleshoot problems and provide technical support for software and hardware. Accurately receive and record client computing problems through the campus ticketing system.
• Recommend, schedule, and perform client computing hardware and peripheral equipment improvements and upgrades.
• Research, evaluate and recommend solutions that will increase efficiency, reduce cost and improve service.
• Develop and follow standard operating procedures for managing client computing.
• Establish and maintain effective communication with customers, other technology specialists and vendors. Maintain records and supplies associated with assignment. Work collaboratively in teams on a variety of projects.
• Perform other related duties as assigned.

Key Competencies:

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Attentiveness to detail, excellent organizational skills, and multitasking.
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience.
• Advanced telephone and e-mail etiquette.
• Good understanding of computer systems, mobile devices, and other tech products.
• Strong aptitude and initiative for learning.
• Knowledge of computer software systems including databases, office applications, and operating systems.
• Ability and willingness to work cooperatively with a diverse population.
• Works well in team environment, must be a team player.
• Skill in time management.

Who We Are: Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve. Benefits:

• Health, dental & vision insurance.
• Life insurance.
• State of Texas Retirement plans.
• Tuition covered at 100% for employees, spouses and/or eligible dependent.
• Paid time off - vacation, sick, and holidays.

To see more information about the available benefits, please visit: Benefits Information - Lamar University Minimum Qualifications

• Associate degree in related area with at least one year of relevant experience.
• A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
• Six (6) months to Two (2) years of technical or customer service-related work experience is preferred. One (1) year of technical work experience using Apple products. Working knowledge of current operating systems including Windows and Mac OS, Microsoft Office, printers, basic multimedia systems and e-mail applications.

EEO Statement

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications

• Professional certifications such as CompTIA (A+, Network+), Microsoft (MCSA, MCITP, etc.) or HDI (Desktop Support Technician or Support Center Analyst) preferred.
• Experience with enterprise endpoint management solutions, such as Microsoft Intune, Microsoft SCCM, CFEngine, LANDesk, Altiris etc.
• Experience in the use of Microsoft Active Directory or other directory service, including group and object management, policy tasks, access control and authorization.
• Experienced using scripting languages & batch files to automate tasks.

Security Sensitive Statement This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Salary $40,192-$52,250 Work Hours Posting Date 01/12/2024 Close Date Open Until Filled Yes Special Instructions