MEDCOM Communications Specialist

Job Summary

The MEDCOM Coordinator serves as the entry point into the regional trauma transfer process, the navigation of specific patient groups, activation, and support of regional rescue resources and the Emergency Medical Task Force activation and monitoring processes across STRAC's 22 county region and the State of Texas. The MEDCOM Coordinator functions under the supervision of the MEDCOM Watch Commander, providing clinical communication support, gathering real-time medical intelligence on key components of the emergency healthcare system and ensures distribution of a common operating picture to STRAC staff and regional acute healthcare leadership and key partners. The MEDCOM Coordinator effectively brings together emergency healthcare related resources through various STRAC programs and initiatives. The MEDCOM Coordinator is expected to work effectively as a member of a team in a 24/7/365 dispatch call center environment working twelve (12) hour shifts including days, nights, weekends and holidays.

Job Qualifications

• Education: High School Graduate or Equivalent required.

• Experience: Two to Three years of experience in healthcare, public safety, medical dispatching or related customer service/administrative position in the civilian or military sector preferred.

• Background: No convictions or deferred adjudication for any crimes above a Class C misdemeanor.

• Training: Completion of ICS 100, 200, 700 and 800 online courses required within the probationary period. Successful training in Criminal Justice Information Systems security as dictated by law enforcement partners required within the probationary period

A Few Of The Benefits We Offer

• Full Medical, Dental, Life, Disability and Vision Insurance
• 401k (with match option)
• Healthcare and Dependent Care Flexible Spending Accounts

Skills

• The ability to engage in active listening with customers over the phone or radio, providing exceptional customer service and verbal and written communication based upon information gathered.
• The ability to show attention to detail, organization of work and prioritization of various tasks under pressure.
• The ability to write and speak the English language clearly.
• The ability to effectively type or do data entry while participating in a conversation over the phone or in person.
• Strong written communication skills utilizing computers and handwritten documents.
• Familiarity with medical terminology desired.
• The ability to utilize a wide variety of computer-based products such as MS Office, web browsers, Microsoft Windows and Apple IOS systems, radio communications and dispatch systems.

Abilities

• Problem Solving: Shows initiative and identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Oral Communication: Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Multi-Tasking: Able to accomplish more than one task simultaneously. Able to prioritize several concurrent issues and follow through until completion.
• Calm Under Pressure: Provides medical communication coordination and support during chaotic incidents or disasters and gathers necessary information quickly and relays to team members for action and resolution.
• Improvement: Must have a willingness to always improve own performance through process improvement plans and knowledge and abilities through additional and continuing training and education.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently and effectively; Plans for additional resources; Sets goals and objectives.
• Professionalism: Must approach others in a polite and tactful manner maintaining composure while under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments; Maintains professional relationships with member agencies and both internal and external customers.
• Quality : Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Competencies

• Ability to take initiative and problem solve
• Excellent verbal and written communication skills
• Excellent phone skills
• Working Knowledge of Radio Communications and Dispatch Systems
• Excellent organizational and prioritizing skills
• Ability to present oneself as well as the company in a professional manner
• Proficient in the use of a computer and corresponding programs, internet literate
• Attention to detail
• Interpersonal skills and customer service skills required
• Extensive Knowledge of MS Word, Excel, PowerPoint, MS Outlook.

Work Remotely

• No

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Rotating weekends

Education:

• Associate (Preferred)

Experience:

• Dispatching: 2 years (Preferred)

Ability to Relocate:

• San Antonio, TX: Relocate before starting work (Required)

Work Location: In person