IT Support Engineer II

Job Title: IT Support Engineer II

Location:  Austin, TX

Duration:  Direct-hire

Compensation:  $80k - 90k / year

Work schedule:  Monday-Friday (8 AM-5PM CST) - onsite 3x per week

Benefits:  This position is eligible for medical, dental, vision and 401(k)

The IT Support Engineer II provides advanced technical support, resolves complex issues, and helps maintain and improve the organization’s IT infrastructure. This role handles escalated support requests, manages system configurations, and ensures reliable operation of networks, servers, and software systems.

Day-to-Day Responsibilities:

• Provide Tier II support for escalated hardware, software, and network issues.
• Troubleshoot complex problems including server errors, system crashes, application failures, and network disruptions.
• Use SQL, Python, and query tools to support data-centric reporting initiatives.
• Assist with infrastructure and SCADA system maintenance, configuration, and monitoring.
• Perform Windows system administration, including user management, updates, patches, and security tasks.
• Support LAN/WAN networks, firewalls, switches, VPNs, and related security configurations.
• Maintain technical documentation, system configurations, and troubleshooting guides.
• Collaborate with IT teams and escalate critical issues when needed.
• Assist with system upgrades, deployments, and new installations.
• Provide training and guidance to junior IT staff and end users.

What You Bring:

• Degree in Computer Science, Information Systems, or related field (preferred).
• 3+ years of systems administration experience.
• Microsoft Azure or Microsoft 365 certification(s).
• ITIL Foundations (or obtain within 90 days).
• Strong troubleshooting skills using OSI model principles.
• Understanding of cloud network segmentation
• Working knowledge of PowerShell and Microsoft System Center (SCCM, SCOM, SCOrch, SCSM).
• Ability to prioritize, multitask, and work effectively in a matrixed environment.
• Strong communication and documentation skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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