Technical Support Specialist- Temporary
- Provide technical assistance and support related to computer systems, hardware, and software in a help desk environment
- Set up computers and office equipment for employees, including installing standard software and ensuring proper cable connections
- Assist users in resolving common hardware, software, and network connectivity issues
- Troubleshoot and resolve common software problems and determine when escalation is required
- Monitor and manage the help desk ticketing system
- Respond to support requests in a timely manner
- Accurately document problems and resolutions within the ticketing system
- Collaborate with team members to resolve technical issues
- Diagnose and troubleshoot hardware failures
- Maintain computer peripheral equipment such as printers, scanners, and projectors
- Perform routine preventative maintenance to reduce system outages and failures
- Train users on effective use of computer systems and related components
- Ensure compliance with privacy, security, and data protection standards
- Perform related duties as assigned
- Ability to work effectively with personnel at all organizational levels, including managers and executives
- Ability to communicate in person, by phone, virtually, and via email
- Strong teamwork skills with a reliable and dependable work ethic
- Willingness to contribute to various projects as needed
- Ability to troubleshoot and resolve hardware and software issues impacting productivity
- Ability to assess incoming requests and prioritize tasks in a fast-paced, high-pressure environment
- Knowledge of current technology and ability to quickly learn new software
- High School Diploma or GED required
- One to three years of experience in computer hardware diagnostics or a related field –preferred
- Hands-on experience with LAN/WAN network –preferred
- Knowledge of computer operations, information systems, and computer hardware and software principles
- Skill in computer support and troubleshooting information systems
- Ability to operate information technology systems effectively
- Strong verbal and written communication skills
- Effective time management and organizational skills
- Ability to multitask and manage competing priorities
- Strong critical thinking and problem-solving skills
- Ability to analyze issues and develop creative solutions to complex technical problems
- Certificate or Associate’s degree in a relevant field –preferred
- Knowledge of computer and IT systems, internet security, and data privacy principles
- Must possess a valid Texas Driver’s License
- Must maintain automobile liability insurance as required by the State of Texas
- Must have access to reliable transportation to complete required home visits
- Physical demands described are representative of those required to perform the essential functions of the position
- Ability to stand, walk, or sit for extended periods of time
- Ability to drive for extended periods of time
- May involve lifting, carrying or moving equipment
- Ability to set up display or presentation areas as required
- Fast-paced work environment
- Physically and mentally demanding at times
- Requires constant communication with staff, clients, and stakeholders
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