Task Force Manager

About Us:
We’re redefining home and setting a new standard of living, one apartment at a time. Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 30 days and can stay as long as they’d like, with only a 2-weeks’ notice required if they’d like to move . As a Member there are no long-term obligations, no security deposits, and no application fees. We bundle utilities and the internet to allow seamless transition from one home to another.

About the Role:
We are hiring a Task Force Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for the member experience and overall success in our various markets. Success in this role looks like ownership, collaboration, and flexibility. You will take over markets for one to three weeks at a time, acting as the sole owner of operations in the market while on assignment.

About the Team:
Our Field Operations team owns the Member experience and property needs while working closely with our host, installation, and property success teams. Working together, our goal is to provide an exceptional experience for our members in all markets. Task Force Managers (TFM’s) report to Hub Managers and are imperative to Landing’s success.

What You’ll Do:

• Travel 80% of the time
• Monitor and resolve member support tickets through all member communication channels
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
• Take over markets following a leave of absence from the General Manager, assuming ownership and maintaining relationships of key accounts within a portfolio of properties for the duration of their leave
• Serve as auxiliary trainer when not actively on assignment
• Provide feedback to members of Field Operations leadership regarding ongoing operations in the markets you are assigned to
• Evaluate property and home condition, ensuring inventory meets Landing standards for every move-in in the market you are covering during the assignment
• Oversee and report on market metrics, such as cleaning scores, to the Hub Manager
• Coordinate with the GM and Hub Manager for the market to which you are assigned to ensure a smooth handoff process
• Simultaneously complete multiple daily tasks and build processes for the future
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth

What You Need:

• This is a remote role, Travel 80% of the time
• 2+ years of hospitality experience
• Bias for Action: When you are presented with a difficult or challenging situation, you tend to take action rather than a “wait-and-see” approach
• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• An obsession with customer experience and satisfaction
• Ability to thrive in high-growth environments and an evolving startup atmosphere
• Experience using data and metrics to drive improvement
• Ability to handle unexpected and surprising challenges with poise (travel challenges, operational difficulties, emergency maintenance calls, etc)
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style
• Ability to earn trust of leadership, work independently, and drive results with minimal supervision
• Hands on mentality to jump in and get things done when it counts

Benefits & Perks:
Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Solid compensation package + stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!