Auto Body Shop Manager

Job Description

Job Description

If you are an independent, proactive thinker who is driven to meet goals while maintaining a strict level of quality control and enjoy problem solving while being in control of defining and improving processes, we have a position for you!

Job Responsibilities:

We are looking for an Auto Body Shop Manager to take on and be responsible for the following, while maintaining the efficiency, profitability and reputation of our body shop’s daily operations:

• Oversee the quality, timeliness and manner in which repair services are performed and delivered
• Create a cohesive team with a positive attitude that includes all body shop employees
• Hire, train, motivate and monitor the performance of all technicians and body shop employees
• Optimize customer value and profitability
• Direct and schedule activities of all technicians
• Regularly monitor actual performance and determine reasons for variance
• Schedule repair work and assign it to technicians with matching skill levels
• Ensure that repairs are assigned to technicians in a consistently objective manner
• Provide technical support for, supervise, and assist technicians as needed
• Ensure that all repair work is done correctly and in an acceptable time frame
• Maintain awareness of current and projected market conditions
• Keep abreast of all federal, state, and local regulations that affect operations
• Develop & implement appropriate strategies and programs as necessary to attain the dealership’s shop objectives
• Reach and maintain a high level of customer satisfaction
• Maintain existing relationships with customers
• Coordinate resolution of customer complaints keeping customer satisfaction and department profitability in mind
• Comply with and enforce all Safety policies and procedures at all times
• Perform other duties as assigned

To Qualify for this Position:

• Minimum of 5 years’ experience in an auto body repair facility
• Working knowledge of body repair methods
• 3-5 years of managerial experience
• Excellent communication, managerial, and problem-solving skills including the ability to maintain composure under stress
• Strong leadership and motivational skills
• Strong organizational, multi-tasking and time management skills to meet changing deadlines in a fast-paced environment
• Professional and dependable
• Safety and customer service focused
• Strong computer and internet skills

Benefits:

• Full health benefits (medical, dental & vision)
• Company Paid Life Insurance
• VAC & Holiday Pay
• 401k Retirement savings plan with company match
• Employee discounts
• Drug Free Work Environment
• Equal Opportunity Employer

About Our Dealership (Team Gillman)

Since 1938 and with over 81 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston & Rosenberg representing Acura, Honda, Subaru, Mazda Chevy and Volkswagen. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.