Network Monitoring Engineer
- Administer and maintain network monitoring tool environments for LogicMonitor and PRTG, including integrations with other tools and vendors.
- Identify opportunities to enhance monitoring capabilities and automation.
- Develop and maintain dashboards, alerts, and reports tailored to operational and client needs.
- Provide guidance & leadership to junior Network Analysts, Network Professionals and Systems Administrators.
- Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
- Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN, Meraki, Cisco, Juniper, Fortinet, Microsoft, VMware, and more.
- Collaborate with Professional Services teams and client support teams to design and implement network monitoring solutions in client environments.
- Assess client infrastructure and monitoring requirements to develop tailored deployment strategies.
- Assist in onboarding, configuration, and valiation of network monitoring implementations for new client.
- Provide professional IT support to customers with a focus on customer service aimed at high renewal rates.
- Manage internal and external client expectations.
- Perform customer follow-up to verify final resolution and determine satisfaction level.
- Ensure teams meet expectations of customer Service Level Agreements (SLA).
- Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
- Drive problem investigations and resolution as required.
- Excellent problem solving, troubleshooting, and debugging skills.
- Excellent written and verbal communication skills.
- Able to work within a customer oriented, positive team environment.
- Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff.
- 7+ years of professional IT experience.
- Hands on experience installing, upgrading, and maintaining UCaaS/VoIP products.
- Hands on experience with Routers, Switches, Wireless and Firewall technologies.
- Experience with SDWAN solutions is required.
- Experience administering a LogicMonitor environment is required.
- Experience developing custom LogicModules for automation and integration with LogicMonitor is preferred.
- Experience with API integrations for network monitoring is preferred.
- Familiarity with SNMP, WMI, NetFlow, and other monitoring protocols.
- Networking, Microsoft, and VMWare certification preferred.
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