Sr. Collection Specialist
Roles & Responsibilities
Primary Duties/Responsibilities:
- Proactively monitor and reconcile customer accounts
- Identify, and facilitate the resolution of, disputed receivables.
- Provide exceptional customer support, responding to account queries in a timely and professional manner
- Maintain a detailed understanding of customer contracts and how they impact the collections process
- Maintain accurate and up to date customer account documentation
- Proactively escalate to internal support partners and Sr Management as appropriate
- Identify, and communicate process improvement opportunities to Manager as appropriate
Experience Required
Qualifications
Required:
- 2+ years in commercial collections
- Strong analytical/problem solving skills
- Excellent communication skills (written and oral)
- Superior customer service skills
- Good Administrative skills
- Strong attention to detail and goal oriented
- Ability to prioritize and manage multiple responsibilities
- Contract Analysis
- Knowledge of collection techniques (i.e. skip tracing)
Skills & Certifications
Preferred:
- Direct experience with SAP
- Working knowledge of Microsoft Office
- Experience working in a shared service center
- Bachelor's Degree in Finance / Accounting / Economics
Client and Company is an Equal Opportunity/Affirmative Action Employer. - We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Eligibilities & qualifications
Education
- High School Degree or equivalent
- Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.
Recommended Jobs
Retail Associate Apprentice
A-1 Locksmith is dedicated to delivering an exceptional customer experience and supporting the growth of our business through outstanding retail service. As a Retail Associate Apprentice, you will pl…
Installation Services Technician
Requisition Number: 206880 Job Description Cintas is seeking a Installation Services Technician. Responsibilities include installing first aid kits, eye wash stations and AEDs; servicing new a…
Music Minister
1. Plan, coordinate and evaluate a comprehensive music program inclusive of all age groups throughout the life of the church. 2. Work in consultation with the Senior Pastor to plan the Sunday wor…
Furnace Operator Brookshire TX
Furnace Operator Brookshire TX We are looking for a hard-working, safety-oriented Furnace Operator Brookshire TX to join our team. This person must be able to cross train in the manufacturing faci…
QA Tester inspection
We’re hiring a Quality Inspector for our North Houston client! We are looking for an experienced, reliable, and detail-oriented employee who can interview immediately! DESCRIPTION OF YOUR DREAM JOB:…
Aquatic Physical Therapist Assistant (PTA)
*Licensed Physical Therapist Assistant Needed, Aquatic Experience Preferred** Sign-on Bonus Discussed at Interview Location: Huntsville, TX. Position: Full-Time Physical Therapist Assistant. …
Physician Assistant
Physician Assistant - Irving, TX Compensation: $120,000 - $130,000 Annually Clinic Hours: Monday – Thursday | 7:00 am – 5:00 pm Friday | 7:00 am – 3:00 pm Overview: Nexus HR is seeking a …
Commercial Retail Property Manager
Commercial Retail Property Manager Location: N. Capital of TX Hwy / Westlake Pay: $80,000 - $90,000 **CANDIDATES MUST HAVE COMMERCIAL REAL ESTATE EXPERIENCE** The client is seeking a highly ex…
Software Engineer
Title: ITVMO - Specialty Software Engineer - Contractor Location: Dallas, TX/Cleveland, OH/Pittsburgh, PA Summary: Responsible for the provisioning of any IT development, analysis, Informati…
Paralegal - Real Estate Transactions
Job Description Job Description We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza’s Phoenix Tower in Houston’s Upper Kirby neighborhood. Summary of Po…