Inside Sales Representative

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
An Inside Sales Representative is responsible for generating revenue by selling products or services to customers over the phone or through online channels. They identify potential leads, qualify prospects, and build relationships with customers to meet sales targets. They also handle inquiries, provide product information, and negotiate sales agreements. Strong communication skills, persuasive abilities, and a customer-focused mindset are essential for success in this role.

Functions & Duties
• Pre-plan & manage sales territories ensuring that a set number of calls per week are made excluding required management meetings, holiday & vacations.
• Develop and maintain customer & trade-lane specific business plan to achieve or exceed weekly production quotas.
• Prepare & complete required weekly management reports and update CRM with activity.
• Ensure push & pull sales follow up occurs after each customer sales calls detailing the results of your sales coverage including but not limited to quote requests, service contract proposal creation, and tender requests.
• Collaborate with VAS, E-Biz, Cross-Sell teams to identify opportunities and match them to Customer needs.
• Hold weekly sales meetings with Regional Sales Manager. Communicate results of meetings to upper management. Topics for this meeting should relate to weekly Budgets vs. Actual, business plan reviews, competitive developments, new and lost business.
• Ensure customer adheres to payment terms agreements by assisting with escalated collections issues, creating customer mitigations and monitoring past due ratio.

Knowledge, Skills, Abilities
• Resource Management will be a plus
• Good computer skills: Word, Excel, Power Point
• Good communication & interpersonal skills
• Excellent problem solving skills
• Ability to work independently
• Strong negotiation skills
• Ability to handle multiple tasks simultaneously

Qualifications
Education
Required/Preferred Education Level Description
Required High School Diploma or GED
Preferred Bachelor’s Degree

Work Experience
Experience Years of Experience Description
General Experience 1-3 years
Industry Experience 1-3 years Minimum 2 years of industry experience required preferably in inside sales, sales or customer service.

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected]