Final Mile Routing Manager

About Williams-Sonoma DC - Dallas, TX

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview:

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain.
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

The Routing Manager is responsible for leading and developing their own team of Williams-Sonoma Associates with a focus on motivating, mentoring, and coaching. Ensuring seamless, on-time, and cost-effective delivery of products to customers while maintaining high service standards. This individual is accountable for engaging their team during a shift to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Routing Manager will ensure that daily departmental goals are met using a People First philosophy to achieve established objectives in Safety, Service, Quality, and Cost.

The Final Mile Routing Manager position is located in Dallas, Texas.

You’ll be excited about this opportunity because you will:

• Lead, coach, develop, guide and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements. Oversee labor scheduling, shift planning and attendance tracking.
• Accountable for maintaining integrity for on-time shipments, people utilization; provide periodic reports to multiple tiers within the organization, ensuring accurate communication.
• Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures.
• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Directing and ensuring top service for internal/external customers.
• Developing performance goals and objectives to ensure accuracy, quality and customer expectations are met.
• Maintain health and safety standards within the distribution center and promote a positive health and safety culture onsite.
• Direct and oversee job assignments and plan daily, weekly, monthly, and peak season labor schedules.
• Achieving financial plans and budget objectives.
• Analyze and report on operational activities (i.e, service levels, routing efficiency).
• Manage and improve existing routing logic to meet the needs of the Final Mile network.
• Establish rigorous routing KPIs, including team and individual-level targets, scorecards, and tracking to ensure clear and measurable KPIs are adhered to across all regions.
• Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges.

Check out some of the required qualifications we are looking for in amazing candidates:

• High School Diploma or Equivalent, and 3 - 5 years of furniture/final mile distribution or manufacturing management/leadership experience.
• In lieu of a degree, 6-8 years of progressively responsible furniture/ final mile leadership experience.
• At least 1 year of Routing or Logistics experience.
• This is an onsite and in office role.
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills.
• Must be highly organized and process oriented.
• Ability to complete multiple tasks consistently and on time.
• Warehouse Management System experience.
• Solid understanding of Safety and OSHA standards.
• Exceptional organizational and time management skills to successfully respond to urgent situations.
• Ability to adapt and change processes to keep pace with the evolving business requirements.
• Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint.

We prefer some of these qualities as well:

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience.
• Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing.
• Descartes Routing Software or similar software experience.
• Exposure to furniture manufacturing, distribution and/or big box distribution.
• Final Mile Transportation carrier contract negotiations or procurement experience.
• Expert understanding of Safety and OSHA standards.

Review these physical requirements, as they play a major part in this role:

• While performing the duties of this job, the associate is required to stand, walk, talk and hear.
• Associates must be able to move, lift or carry heavy objects or materials up to 50-100 pounds.

Our company benefits are second to none in the industry:

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required)

EOE

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma. Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.