Program Supervsor

The Program Supervisor supports the Program Manager in overseeing the daily operations of workforce programs such as WIOA, Choices, SNAP, and RESEA. This role supervises assigned staff, ensures adherence to policies and procedures, and provides coaching to improve performance and service delivery. The Program Supervisor helps monitor compliance, evaluates casework quality, and assists in preparing reports. In collaboration with the Program Manager, the Supervisor ensures services are delivered effectively, clients receive a positive experience, and program outcomes are met.

DUTIES AND RESPONSIBILITIES

Program Oversight & Compliance

• Support the Program Manager in ensuring contract requirements, policies, and procedures are followed.

• Monitor staff caseloads and client services for accuracy, timeliness, and compliance.

• Assist in quality checks of case files, documentation, and reports.

Staff Supervision & Development

• Provide day-to-day supervision and guidance to assigned staff.

• Coach employees on policies, procedures, and customer service standards.

• Participate in staff training and development activities as directed by the Program Manager.

• Provide input on performance evaluations and recommend training or corrective actions when needed.

Service Coordination & Client Flow

• Coordinate client flow to ensure services are provided efficiently and customers receive timely support.

• Address escalated client or staff concerns, referring issues to the Program Manager as appropriate.

• Ensure customer service standards are consistently met.

Quality Assurance & Reporting

• Review assigned staff records for accuracy, compliance, and completeness.

• Assist the Program Manager in preparing required reports and meeting deadlines.

• Participate in audits, monitoring activities, and corrective action follow-ups.

Communication & Stakeholder Support

• Act as a point of contact between staff and the Program Manager, relaying policies, expectations, and updates.

• Support internal and external communications as directed by the Program Manager.

Other Duties

• Perform additional tasks as assigned to support program goals and operations.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Familiarity with workforce development programs (WIOA, Choices, SNAP, RESEA).

• Ability to lead, coach, and motivate staff effectively.

• Strong organizational and communication skills.

• Attention to detail and commitment to compliance standards.

• Proficiency in Microsoft Office applications and workforce systems.

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred; equivalent work experience in workforce development or related field may substitute (18 months of direct or related experience equals one year of education).

• At least two (2) years of experience in workforce development or related programs, with some experience in a lead or supervisory capacity.

SPECIAL REQUIREMENTS

1. Must maintain a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.

2. Must have reliable transportation for travel within the service area.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to sit, stand, and walk for extended periods; drive long distances if needed.

• Occasionally lift/move up to 25 pounds.

• Work in a fast-paced, compliance-driven environment that requires consistent communication and attention to detail.