Cust Svc Support Rep

Labcorp is seeking a Customer Service Support Representative to join our team in Houston, TX.

Work Schedule: 1st Shift, Tu - Sat 7:00 AM - 4:00 PM. Overtime as needed.

Job Responsibilities

· Act a liaison between Labcorp, the customer base and patients

· Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

· Speak with customers in a courteous, friendly, and professional manner using protocol procedures

· Inquire, clarify, and confirm customer requirements and understanding of the solution

· Provide additional customer education and information as needed

· Qualify and establish inbound new customers requesting Labcorp's products and services

· Work in multiple databases to research complex issues and questions

· Notify clients of test results in a timely and accurate manner

· Review test forms for accuracy and report any discrepancies

· Participate in activities designed to improve customer satisfaction and business performance

· Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualification:

· High School Diploma or GED equivalent

· 1 years or more of experience in a customer service role

Preferred Qualification

· Associate’s degree or higher

· Bilingual in English and Spanish highly desirable

· 1 years or more of experience working in a call center environment

· 1 years or more of experience in the healthcare industry, such as a physician's office, clinic or hospital

Additional Job Standards

· Experience with Salesforce.com and/or Laboratory Information Systems

· Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications

· Strong verbal and written communication skills and excellent ability to listen and respond

· Must be courteous with strong customer service orientation

· Excellent multitasking abilities required

· Strong flexibility and the ability to manage and adapt to changing priorities quickly

At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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