Account Manager, EMS and Fire - Texas

WHO WE ARE

RightSite is changing how EMS navigates care. We partner with EMS on-site to connect non-emergent patients with an ER Telehealth Physician and a Patient Navigator, guiding patients to the right site of care in real time. Our model improves patient experience, reduces unnecessary transports, and allows EMS agencies to remain available for critical emergencies, delivering higher quality care at a lower cost for communities.

WHO YOU ARE

As an EMS Account Manager, you are the primary relationship owner for RightSite’s EMS partners. You build trust with EMS leaders, operations teams, and frontline users, ensuring strong adoption, satisfaction, and long-term success of the RightSite program.

You are not a traditional quota-carrying salesperson. Instead, you support Sales by strengthening existing relationships, enabling successful launches, identifying expansion opportunities, and helping partners see ongoing value in the program. You understand EMS culture, operational realities, and public sector decision making, and you show up as a credible, reliable partner.

You thrive in a collaborative environment and work closely with Sales, Implementation, Clinical Operations, and Leadership to ensure partners are supported from launch through scale.

A DAY IN THE LIFE

• Serve as the primary point of contact for assigned EMS partners, owning the ongoing relationship and partner experience
• Build and maintain trusted relationships with EMS leadership, operations leaders, and frontline personnel
• Support Sales by participating in partner meetings, renewals, expansions, and opportunity planning as a subject-matter and relationship expert
• Assist Sales with introductions, warm handoffs, and account context for new opportunities within existing or adjacent agencies
• Drive adoption and utilization by partnering with agencies on training, workflow alignment, and operational readiness
• Monitor partner performance, utilization trends, and engagement; proactively identify risks and opportunities
• Coordinate with Implementation and Clinical teams to resolve issues, improve workflows, and enhance partner outcomes
• Prepare for and lead regular partner check-ins, performance reviews, and on-site visits
• Support contract renewals, amendments, and program expansions in collaboration with Sales and Leadership
• Represent RightSite at agency meetings, trainings, and state or local EMS industry events
• Maintain accurate and up-to-date account records in CRM tools (e.g., HubSpot) to support forecasting, renewals, and internal visibility
• Stay informed on EMS market trends, policy changes, and public-sector dynamics that impact partners

How Success Is Measured

• Strength and durability of EMS partner relationships
• Partner satisfaction, engagement, and retention
• Program adoption and utilization growth
• Successful renewals and expansions supported in collaboration with Sales
• Responsiveness and effectiveness in resolving partner issues
• Quality of collaboration with Sales, Implementation, and Clinical teams

Requirements

• Texas based, within a reasonable distance a major airport (Dallas, Houston, San Antonio, Austin)
• Bachelor’s degree or equivalent experience
• 1-3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
• Strong understanding of EMS operations, public-sector environments, and value-based care concepts
• Proven ability to build and maintain long-term, trust-based relationships with public safety stakeholders
• Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
• Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
• Highly organized with strong time-management and follow-through
• Analytical and problem-solving mindset, with the ability to translate data into partner-relevant insights
• Comfortable working cross-functionally with Sales, Implementation, Clinical, and Product teams
• Willingness to travel to partner sites and industry events
• Experience with CRM tools (HubSpot, Salesforce, or similar) preferred

Benefits

We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:

• The opportunity to help build a company from the ground up
• Competitive base salary and incentive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow