IT Generalist (San Marcos)

Would you like to be part of a family who loves to take on exciting challenges? Metromont LLC has been one of the leaders in the construction industry for nearly a century and is currently accepting resumes to be part of our dynamic team!

Metromont was founded in 1925 on the principles of faith, honor, and passion, and almost 100 years later, those values are still the foundation of who we are and everything we do. A third-generation company with nearly 1,500 associates across six manufacturing facilities in South Carolina, Georgia, Florida, and Virginia, Metromont is a leader and pioneer in the engineering and manufacturing of precast concrete. Most of all, we’re a trusted partner, working side-by-side with our customers from the earliest stages of project design through turnover of the completed structure. In addition to the production of precast concrete, Metromont provides our customers with complementary design and engineering, hauling, erection, and field services to support their full construction needs. Across the eastern seaboard, the southeast, and even as far west as Arizona, our customers rely on us to provide innovative precast solutions and the best quality for their parking structures, data centers, multifamily housing, office buildings, warehouses, schools, and stadiums. And we do, because a trusted partner is who we are – and who we’ve been for nearly a century.

POSITION PURPOSE

This position will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure, as well as providing technical assistance to end users.

RESPONSIBILITIES

• Install, configure, and maintain hardware and software systems, including servers, workstations, printers, and network devices.
• Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure the stability and security of our IT environment.
• Troubleshoot and resolve hardware, software, and network issues, either independently or by collaborating with the appropriate teams or vendors.
• Provide technical support and guidance to end users, both in person and remotely, ensuring timely resolution of their IT-related inquiries and problems.
• Manage user accounts, permissions, and access rights across various systems and applications.
• Assist in the evaluation, selection, and implementation of new technologies and software solutions to improve efficiency and productivity.
• Develop and maintain documentation, including user manuals, standard operating procedures, and knowledge base articles.
• Conduct training sessions to educate users on IT best practices and promote proper use of technology resources.
• Stay up to date with emerging technologies and industry trends, and make recommendations for their integration into our IT infrastructure.
• Ability to diagnose and resolve hardware and software issues and provide technical support to end users.
• Must adhere to all Metromont and OSHA safety rules and regulations.
• Housekeeping as necessary to maintain work area, tools, and equipment in a clean and orderly manner.

SCOPE OF AUTHORITY

• This position has no supervisory responsibilities
• Works independently with little supervision
• Reports to the Director of IT

CHARACTERISTICS (Knowledge, Skills, and Abilities)

• Excellent problem solving and analytical skills
• Attention to detail and accuracy
• Customer-focused
• Clear and effective written and verbal communication skills
• Strong organizational and prioritization abilities
• Self-motivated
• Willingness to learn new skills
• Able to maintain confidentiality of company and associate information
• Able to adapt to changes in work schedules, tasks, or processes
• Values and demonstrates safe working behaviors
• Must be bi-lingual (English and Spanish)

EDUCATION AND TECHNOLOGY

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Proven experience as an IT Generalist or similar role, with a broad understanding of IT systems, hardware, software, and networks
• Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite and other common software applications
• Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, and VPN
• Experience with Active Directory, Group Policy, and user management in a Windows environment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) preferred
• Experience with virtualization technologies, such as VMware or Hyper-V preferred
• Familiarity with cloud computing platforms, such as Microsoft Azure or Amazon Web Services (AWS) preferred
• Knowledge of IT security best practices and experience implementing security measures preferred

WORK ENVIRONMENT / SCHEDULE

• Typical schedule is Monday-Friday, 8 AM-5 PM
• Some projects and support may require after-hours and/or weekend work
• Typically works inside an office environment
• Some work in the plant may be required

PERSONAL PROTECTION EQUIPMENT (PPE)

• Safety Glasses

• Ear Plugs

• Hard Hat

PPE is required when working in the plant.

PHYSICAL REQUIREMENTS

This is an office position which requires sitting, standing, and walking.

Must be able to lift to 50 lbs.

Disclaimer:

This job description is not intended to be all-inclusive. Other duties as assigned may be required. All associates are expected to conduct themselves in a manner that is consistent with Metromont’s core values and to actively participate in all company safety, training, and observation programs.

Metromont LLC (Company) is an equal opportunity employer. The Company is committed to the spirit and letter of all federal, state and local laws and regulations pertaining to equal opportunity. To this end, the Company does not discriminate against any individual with regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy (including medical needs due to pregnancy, child birth or other medical conditions), national origin, age, disability, genetic information, veteran status, or other protected status. This Policy extends to all terms, conditions and privileges of employment, as well as the use of all Company facilities.

The Company is also committed to making reasonable accommodations based on an individual’s disability, religion, pregnancy, childbirth and related medical conditions (including, but not limited to, lactation), or any other protected status where a reasonable accommodation is required under the law.

No form of unlawful discrimination, unlawful harassment, unlawful refusal to reasonably accommodate or unlawful retaliation will be tolerated.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s leg]]> <