Account Manager

Maven Landscapes is seeking a skilled and dependable Account Manager to oversee a portfolio of residential and commercial landscape maintenance accounts. This role is ideal for someone who enjoys building relationships, thrives in a detail-oriented environment, and wants to help deliver excellent service with a professional and personal touch.

About the Role

As an Account Manager, you’ll be responsible for the care and communication of a group of residential and commercial clients. Your focus will be on maintaining high-quality service, proactively identifying and resolving issues, and coordinating closely with our operations team to ensure each property reflects the high standards Maven is known for.

You’ll serve as the primary point of contact for your accounts, ensuring contracted services are delivered as promised and helping clients make informed decisions about additional needs or improvements.

Key Responsibilities

• Build and maintain strong relationships with residential and commercial clients

• Conduct regular site visits to evaluate property conditions and service quality

• Communicate proactively with clients regarding schedules, updates, and opportunities for improvement

• Coordinate with crews, supervisors, and internal departments to deliver high-quality, on-time service

• Monitor contract fulfillment, track service progress, and ensure accountability across teams

• Identify and propose enhancement opportunities

• Document property conditions, customer interactions, and any service concerns

• Participate in internal planning and reporting meetings

What You Bring

• 2+ years of experience in account management, customer service, or project coordination (landscaping or property-related industries preferred)

• Strong communication and interpersonal skills

• Ability to manage multiple accounts and prioritize work in a dynamic environment

• High attention to detail and a solutions-oriented mindset

• Comfortable using technology to stay organized and efficient

• Proficiency with Google Suite (Docs, Sheets, Calendar, etc.)

• Willingness and ability to learn internal systems, including estimating tools

• Familiarity with landscape maintenance practices is a plus

• Bilingual English/Spanish is a strong advantage

• Valid driver’s license and ability to travel to client sites

Compensation and Benefits

• Competitive salary with performance-based bonuses

• Company vehicle or vehicle allowance

• Laptop and cell phone reimbursement

• Healthcare stipend

• 401(k) with company match up to 3%

• Supportive team environment with opportunities for growth and advancement

• A company culture that values quality, communication, and people