Plant Manager - Single Loc

Job Description

Job Description

Plant General Manager

Reports To: Vice President

Edit Holdings, LLC dba Tide Cleaners is seeking a Plant General Manager to join our dry-cleaning team!

We are seeking an enthusiastic leader that enjoys working with people and as a team to represent Tide Dry Cleaners brand to its highest standards.

Duties & Responsibilities

• Demonstrate company core values at all times: Guest Services, Excellence, Committed, Integrity, and Top Quality
• Provide management and oversight for all managers in the market, including, but not limited to the Production Manager and the Assistant Manager.
• Manage scheduling and compliance for all of the stores in the market.
• Ensure superior quality production work (meeting Company standards for cleaning, finishing and packaging of garments).
• Ensure consistent attention to detail (regular inspections for cleaning and stain removal, proper finishing, button replacement, hem repairs, etc.).
• Ensure minimum errors or re-work (meeting Company goals for damage claims).
• Ensure a consistently positive experience for customers (meeting customer satisfaction surveys for friendly, consultative, courteous, well-groomed employees and a bright, clean, welcoming environment).
• Meet revenue goals (grow loyal base of core dry cleaning customers).
• Build profitability (grow piece count and sales of added value services; maximize cash flow margin).
• Operate within budgeted guidelines and control operational costs (maintain labor percentages within target ranges, achieve cost control and productivity goals, and optimize efficiency with proper upkeep and maintenance of equipment).
• Monitor store performance against key indicators (weekly, monthly, annually).
• Create and maintain friendly, supportive work environment conductive to team and individual growth (physical safety and comfort; employee satisfaction).
• Training, monitoring, and retaining superior key staff (store performance; inspection logs; damage claims; customer feedback; maintaining turnover percentages within target ranges).
• Energize and motivate continued growth (ongoing education and training; appropriate rewards and recognition efforts; timely individual performance reviews).
• Manage quality and flow of work (daily and weekly sales, production/employee).
• Supervising operational and Guest Service Representative (GSR) service efforts (fast, efficient, and friendly; following Company standards for receiving, pricing, collecting payment, accurate detailing, sorting, racking, retrieving, and returning customer orders).
• Train GSR staff on POS system and operational staff on current garment types/fabrics and different methods of cleaning and finishing them.
• Keep accurate records of load poundage, chemical, utility use, waste hauling, inventory, etc. (daily, weekly and monthly logs).
• Follow Company preventative equipment maintenance program (daily, weekly, monthly logs).
• If equipment is down, responsible for making sure it is back in service before the next production shift begins.
• Ensure predictably reliable services (develop appropriate staffing schedules; follow punctual and correct opening and closing procedures).
• Regularly perform paperwork, cash outs, audits, and inventory.
• Able to follow strict adherence to all lawful employer safety & health standards.
• Ensure adequate performance management of all employees including affirmations, counseling, discipline, and terminations as required in a timely manner, resolve any production personnel problems with the support of Human Resources.
• Able to do & perform all job descriptions such as pressing, spotting, cleaning, bagging, scanning, racking, dry cleaning and laundry cleaning equipment, boiler, air compressor and vacuum knowledge.
• Able to stand for extended periods of time.
• Other duties may be assigned.

Qualifications

• Three + years direct customer service experience.
• Three + years of experience managing and/or training employees.
• Minimum three years in the dry-cleaning business.
• Clean driving record to operate a company vehicle.
• Minimum 2 years of experience in dry cleaning industry.
• General understanding of Business and managing a Statement of Profit & Loss.
• High school graduation or equivalent plus some secondary education preferred.
• Demonstrates ability to build the culture of a team.
• Lifting 100 maximum with frequent lifting and/or carrying objects up to 50 pounds.

Benefits

• Health Insurance
• Vision
• Dental
• 401 (k)
• Yearly Paid Time Off
• Paid Holidays