Risk Operations Analyst

The Company:

Stream is on a mission to bring financial wellbeing to all workers.

We partner with some of the world’s most well-known employers, like Crate & Barrel, Driven Brands, General Electric, New Balance, Restaurant Brands International (RBI) and others, to give their teams access to fairer financial services. Over 3 million people track their shifts and earnings, start their first savings account, use budgeting tools, access financial education and choose when they want to get paid. All in one smartphone app.

Stream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds our founding investors.

You’d be joining a team of over 250 passionate, ambitious people - across the UK, Europe and US - building a category-leading FinTech product with the mission to improve the lives of millions.

The Opportunity:

The Risk Operations analyst role is part of our Global Business Operations team. The role responsibilities include completing Know Your Business(‘KYB”) for new and existing clients through onboarding AML and credit worthiness checks in addition to periodic and on-going monitoring. The Risk Ops Analyst will report into our Risk Ops Manager as a 1st line of defence role and work closely with our Risk and Compliance teams in the US and in the UK.

Key Responsibilities

• Ensuring all required onboarding due diligence checks for Credit Risk and AML regulations are completed for new and existing clients in line with our Policies

• Use business intelligence systems to monitor creditworthiness of our client organisations

• Reviewing KYB checks, as part of our client onboarding process, and ensure requested documentation and information is provided in a timely manner.

• Assist in performing additional KYC / KYB/ client due diligence checks, including politically exposed persons (PEPs, RCA’s and SIPs).

• Reviewing screening alerts to ensure that any positive matches against relevant sanctions, OFAC and PEPs lists are dealt with appropriately and promptly.

• Review alerts and on-going monitoring requirements for existing clients in line with KYB policies.

• Monitor and manage clients through high risk situations and administrations/recoveries.

• Monitor and analyse transactions, client accounts, and other activities to detect suspicious patterns, anomalies, or potentially fraudulent behaviour.

• Assess and mitigate day to day risks associated with client onboarding, ensuring due diligence.

• Support the continuous improvement of procedures to ensure compliance and operational efficiency

• Collaborate with cross-functional teams to escalate and investigate suspicious transactions or activities promptly.

• Offer advice and solutions to the Customer Support team on escalated issues.

Desired Skills / Experience

• Ensuring all required onboarding due diligence checks for Credit Risk and AML regulations are completed for new and existing customers/clients in line with our Policies

• Use business intelligence systems to monitor creditworthiness of our client organisations

• Reviewing KYB checks, as part of our client onboarding process, and ensure requested documentation and information is provided in a timely manner.

• Assist in performing additional KYC / KYB/ client due diligence checks, including politically exposed persons (PEPs, RCA’s and SIPs).

• Reviewing screening alerts to ensure that any positive matches against relevant sanctions and PEPs lists are dealt with appropriately and promptly.

• Review alerts and on-going monitoring requirements for existing clients in line with KYB policies.

• Monitor and manage clients through high risk situations and administrations/recoveries.

• Monitor and analyse transactions, client accounts, and other activities to detect suspicious patterns, anomalies, or potentially fraudulent behaviour.

• Assess and mitigate day to day risks associated with client onboarding, ensuring due diligence.

• Collaborate with cross-functional teams to escalate and investigate suspicious transactions or activities promptly.Offer advice and solutions to the Customer Support team on escalated issues.

Nice to have job requirements

• Relevant certifications such as Certified Anti-Money Laundering Specialist (CAMs) or equivalent.

• Possess a bachelor’s degree or equivalent from a qualified university.

What success looks like:

30 Days

• Get set up on all systems, tools, and policies (AML, KYB, Credit Risk, Sanctions).

• Meet key stakeholders across Risk, Compliance, and Customer Support in the UK and US.

• Begin processing KYB checks and reviewing screening alerts under manager supervision.

• Assist with KYC/CDD checks including PEPs, RCAs, and SIPs from week one.

60 Days

• Process KYB onboarding checks independently, managing documentation requests directly.

• Own screening alert reviews — resolving routine alerts and escalating positives with clear rationale.

• Handle cross-team escalations to Risk and Compliance confidently and promptly and begin responding to Customer Support escalations with structured, policy-backed guidance.

90 Days

• Manage a full caseload end-to-end, including complex and high-risk cases and periodic reviews.

• Lead enhanced due diligence on cases involving PEPs, adverse media, or high-risk jurisdictions.

•Use tools proactively to monitor client creditworthiness and flag deterioration early. Contribute process improvement ideas and become a trusted 1st-line partner across teams.

Salary: Competitive base salary + Equity

Working Policy: We operate a hybrid policy; 3 days a week from our Arlington, VA office.

What will we do for you?

• 15 days vacation in addition to federal holidays, as well as flexible time off allowances for any ad-hoc childcare/family/caring needs

• 12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service

• Health, dental and vision benefits (a number of these benefits are paid in full for the employee)

• We want to invest in you financially, so we have a 401K program

And of course, the best benefit of all, access to Stream!

At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.