IVR Test Engineer
Role: - IVR Test Engineer
Location: - Plano, TX
Mode of work: - Onsite (100%)
Job Description:
- Primary Skills - Cyara, IVR Testing Min 5+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
- Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus.
- Experience in developing Manual and automation test scripts with CYARA. Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns.
- Load Testing activity in regular intervals and report generation.
- Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.
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