Customer Assistance Specialist/Collections
- Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines.
- Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms.
- Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions.
- Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
- Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor.
- Complete non-phone-based projects and account maintenance/remediation efforts.
- Offer critical decision-making as necessary when assigning accounts out for repossession.
- High School Diploma or GED required.
- Previous collections experience required.
- Work collaboratively with other team members at all levels of the organization.
- Listens actively and remains engaged.
- Excellent verbal communication and interpersonal skills; easy to understand.
- Adaptability and coachability to work through complex changes/situations.
- Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).
- College degree or equivalent work experience preferred.
- A work environment built on teamwork, flexibility and respect.
- Professional growth and development programs to help advance your career, as well as tuition
- Team Member Vehicle Purchase Discount.
- Toyota Team Member Lease Vehicle Program (if applicable).
- Comprehensive health care and wellness plans for your entire family.
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from.
- Toyota regardless of whether you contribute.
- Paid holidays and paid time off.
- Referral services related to prenatal services, adoption, childcare, schools and more.
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
- Relocation assistance (if applicable).
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