Desktop Support Technician, IT Operations
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Austin, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects. What You'll Do Provide onsite and remote support for computers and mobile devicesTroubleshoot hardware and software issue primary on Windows and MacOS. Some Linux experience preferredProvide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and moreUtilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issuesTroubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issuesCreate, edit, and improve technical articles and other procedures for systems at TeslaCollaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issuesManage day to day tickets and resolve issues within SLA’s as defined by IT Operations policyTake ownership of special projects, involve relevant teams and ensure completion in a timely manner What You'll Bring Minimum of 4 years desktop support experience including Windows, MacLinux experience preferredExperience troubleshooting engineering applications preferredExperience providing IT support in an enterprise environment utilizing Active Directory, Azure and ExchangeStrong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional mannerExcellent customer service skills, strong attention to details with excellent follow upFlexibility to work some nights and weekends is required Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Recommended Jobs
Environmental Technician II
Are you a motivated environmental professional who thrives in the field, leads by example, and wants to make a real impact? Talon/LPE is looking for an Environmental Technician II to join our dyn…
Dive into Dallas: Transform Lives in Neonatal Care
Registered Nurse - Neonatal Intensive Care - Travel - (NICU RN) Join a dedicated team as a Neonatal Intensive Care Registered Nurse in Dallas, where you’ll play a vital role in transforming the lives…
Sales Consultant
Sells automobiles by understanding and demonstrating characteristics, capabilities, and features. All whilst developing rapport and figuring out a way to sell a car TODAY. You are a telemarketer until…
Auto Body Painter/Prepper
Description of the role: As an Auto Body Painter at Leo Martin Chevrolet, you will be responsible for applying paint to vehicles, ensuring a high-quality finish. You will work with a variety of tools …
Business Development Manager
Ironwear is a leading provider of safety solutions, specializing in Personal Protective Equipment (PPE) for various industrial sectors. With over 30 years of experience, we pride ourselves on manuf…
Solar Vegetation Management Tech - Seasonal Contract
Geronimo Power (formerly National Grid Renewables) develops, owns and operates large-scale power assets throughout America’s Heartland, including solar, wind and energy storage. As a farmer-founded …
Restaurant Manager
Job Description Job Description Are you a hungry, humble, and smart individual looking for an exciting opportunity as a full-time Restaurant Manager ? IHop has a position that might be a perfect…
Corporate Counsel
Who We Are: Teton Ridge is a visionary force in Western sports, entertainment, media, lifestyle, and equine culture, dedicated to growing the world of the American West to new fans. Our content …
TS - Service Engineer - S3 F (multiple openings)
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of pe…
Volunteer
Are you passionate about making a difference in the lives of others? As a Volunteer, you will have the rewarding opportunity to support our team in creating a compassionate and engaging environment …