Salesforce Administrator Support Specialist

Openkyber
Texas

Position: Desktop Support Specialist Location: Onsite Project @ Las Vegas, NV Duration: 12 Months+ Client: Clark County

Duties, Scope of Work, and/or Milestones

  • Image and deploy desktops/laptops with Clark County s departmental images. On average 50 workstations need to be imaged and ready for deployment per day, for laptops 60 need to be imaged and ready for deployment per day.
  • Troubleshoot and resolve ServiceNow incidents for desktops/laptops hardware and software issues within the agreed upon SLA.

Minimum Qualifications

  • Two years of formal experience working with Desktops, Laptops and Tablets.
  • Work and get directions from a team of 25 highly skilled Systems Technicians supporting Clark County s desktop needs.
  • Installing and configuring County standard Hardware and Software ( Dell OptiPlex, Latitude and Precision workstations and laptops)
  • Two years of experience using Tanium or Enterprise-level imaging solution (s)
  • Two years of experiencing installing and troubleshooting Microsoft Windows 11
  • Two years experience installing and troubleshooting Microsoft Office Suites 2024 and O365
  • Two years experience with basic Microsoft Administration for desktops and laptops
  • Intermediate level Network Infrastructure
  • Troubleshooting techniques
  • Documentation of technical procedures
  • Asset tracking and inventory management
  • Customer Service skills
  • Ability to lift 30 lbs.

Preferred/Special Skills:

  • Two years formal experience with triaging computer issues and imaging workstations and laptops
  • Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
  • Understanding of standard procedures and laws related to software licensing agreements
  • Methods and practices of IT hardware and software management
  • Inventory control record keeping practices and principles
  • Standard procedures and laws related to software licensing agreements
  • Preparing clear and concise correspondence and other written materials
  • Demonstrate professional organization, documentation, communication, and interpersonal skills
  • Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines
Posted 2025-10-18

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