Salesforce Administrator Support Specialist
Position: Desktop Support Specialist Location: Onsite Project @ Las Vegas, NV Duration: 12 Months+ Client: Clark County
Duties, Scope of Work, and/or Milestones
- Image and deploy desktops/laptops with Clark County s departmental images. On average 50 workstations need to be imaged and ready for deployment per day, for laptops 60 need to be imaged and ready for deployment per day.
- Troubleshoot and resolve ServiceNow incidents for desktops/laptops hardware and software issues within the agreed upon SLA.
Minimum Qualifications
- Two years of formal experience working with Desktops, Laptops and Tablets.
- Work and get directions from a team of 25 highly skilled Systems Technicians supporting Clark County s desktop needs.
- Installing and configuring County standard Hardware and Software ( Dell OptiPlex, Latitude and Precision workstations and laptops)
- Two years of experience using Tanium or Enterprise-level imaging solution (s)
- Two years of experiencing installing and troubleshooting Microsoft Windows 11
- Two years experience installing and troubleshooting Microsoft Office Suites 2024 and O365
- Two years experience with basic Microsoft Administration for desktops and laptops
- Intermediate level Network Infrastructure
- Troubleshooting techniques
- Documentation of technical procedures
- Asset tracking and inventory management
- Customer Service skills
- Ability to lift 30 lbs.
Preferred/Special Skills:
- Two years formal experience with triaging computer issues and imaging workstations and laptops
- Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
- Understanding of standard procedures and laws related to software licensing agreements
- Methods and practices of IT hardware and software management
- Inventory control record keeping practices and principles
- Standard procedures and laws related to software licensing agreements
- Preparing clear and concise correspondence and other written materials
- Demonstrate professional organization, documentation, communication, and interpersonal skills
- Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines
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