Night Auditor
- Maintains a friendly, professional, cheerful, and courteous demeanor at all times
- Accurately answers inquiries from potential guests and accepts hotel reservations
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Allocates rooms to expected arrivals after checking the guest preferences and special requests
- Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
- Cross checks all billing instructions to ensure they are correctly updated
- Handles group arrivals and pre-registers each guest
- Ensures payments are made or on file for each guest and that billing is routed for groups correctly
- Completes cash transactions and maintains full responsibility for personal bank
- Ensures Front desk log (book or system) is read and updated
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
- Balances accounts from the day shifts
- Checks all payment methods are up to date and correspond to the rooms they are on file with
- Posts transactions from outlets to appropriate rooms or ledger accounts
- Verify that all end of day work has been performed
- Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
- Enter room cleans in Hotel Effectiveness
- Attends meetings as required
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