CRM Systems Analyst

Posting Details

Position Information

Posting Number S06543P Position Title CRM Systems Analyst Department Systems Location Arlington Position Status Full-time Work Schedule

Monday – Friday 8:00am – 5:00pm

• Some evening and weekend work required.
• Some travel required.

Salary Salary is commensurate based on qualifications and relevant experience up to $92,000. Pay Basis Monthly Job Summary

The CRM (Customer Relationship Management) Systems Analyst serves as a technical lead for the Division of Enrollment Management and contributes to CRM success across the UTA campus. Will perform complex coordination and set up administrative and detailed work in the CRM and related technologies. Work involves assisting in the planning, configuration, implementation, development, technical support, and testing of CRM. Also, will manage and configure applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. The CRM Systems analyst involves a high level of judgment and autonomy and requires knowledge of college enrollment policies and procedures. Will be an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service. Will directly contributes to the achievement of enrollment goals.

Essential Duties And Responsibilities

• Provide development and ongoing support for stakeholders of the CRM. Collaborate with stakeholders to understand and outline business needs, process maps and CRM requirements. Complete projects successfully and on-time.
• Set up CRM functions and ensure that programs/solutions conform to division and university standards to maintain compliance and reach enrollment goals.
• Identifies problems and analyzes causes, takes or recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected. Provides alternative solutions to solving problems.
• Create reports and dashboards for use in planning and review of overall status and success measures. Maintain a catalog of standard reports available and create and launch one-off reports as needed.
• Develop, maintain, test and troubleshoot student recruitment and retention campaigns and CRM functionality. Conduct weekly reviews of CRM processes to assure all functionalities and communication campaigns are running successfully.
• Confer and collaborate with stakeholders about CRM set up, design and maintenance, software application requirements and academic and non-academic unit needs.
• Serve as a user resource with external support teams. Train new users on CRM functionality and create and maintain business process documentation of CRM enrollment related functionality.
• Assist with design, development and modification of CRM applications or integration. Use analytics to predict and measure outcome and consequences of a design.
• Perform ongoing complex analysis of existing data and business processes for potential improvements and perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in a related field.
• Three (3) years of progressively responsible technology use, management and analysis, or an equivalent mix of education and relevant experience in similar role.
• Working intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and design.
• Demonstrated strong skill in direct development of set up and operations design for technology applications.
• Demonstrated ability to coordinate and work with a team.
• Proven ability to effectively communicate technical and other information to a variety of stakeholders.

Preferred Qualifications

• Higher education experience working with CRM, preferably Technolutions/Slate.
• Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality.

Knowledge, Skills and Abilities

• Considerable knowledge of computing/communication networks and characteristics of CRM and affiliated technologies, preferably in higher education.
• Ability to analyze courses of action, actively participate in planning, the ability to establish and maintain good working relationships and work independently with considerable initiative and drive.
• Ability to contribute to the achievement of enrollment goals.
• Ability to work alone or with a team, be able to use a computer and monitor screen, and be able to work in areas surrounded by other staff members.

Other Requirements Workplace and Eligibility Conditions

• Most work will be conducted in a climate-controlled indoor environment.
• On rare occasions, work might be required in an outdoor or remote location.
• Work will occur in areas where temperature changes, florescent lighting, humidity, or excessive noise may occur.

Benefits Eligible Yes Benefits at UTA

We are proud to offer a comprehensive benefits package to all our employees at the University.

Benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure , you authorize the University to conduct routine background checks.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at .

This is an exciting time to join UTA and contribute to its bold vision for the future.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected] .

Posting Detail Information

Number of Vacancies 1 Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted 3 Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained?
• GED
• High School Diploma
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• PhD or equivalent
• * How many years of experience do you have working in higher education?
• None/less than 1 year
• 2 to 3 years
• 4 to 5 years
• 6 years or more
• * How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
• None/less than 1 year
• 1 to 2 years
• 3 to 4 years
• 5 years or more
  

Documents Needed To Apply

Required Documents

• Resume or CV

Optional Documents

• Cover/Interest Letter