Call Center Representative- Brownsville TX
- Educate customers on Omni Fiber products and services, clearly explaining features and benefits
- Assist new customers with selecting the right internet solutions and complete service enrollments
- Handle inbound and outbound communications professionally and efficiently
- Identify sales and upselling opportunities during customer interactions
- Troubleshoot service issues and provide effective resolutions
- Respond to billing, account, and service inquiries with accuracy
- Process sales orders, service requests, and trouble tickets in company systems
- Document all interactions thoroughly and accurately
- Escalate complex issues when necessary while ensuring proper follow-up
- Meet or exceed individual and team performance goals
- Deliver a welcoming, solutions-oriented experience to every customer
- High School Diploma
- Minimum 1 year of customer service experience
- Fluent bilingual skills in English and Spanish (required)
- Strong verbal communication and active listening skills
- Ability to multi-task across multiple systems and conversations
- Sales mindset with the ability to identify opportunities
- Proven problem-solving and conflict resolution skills
- Comfort speaking on the phone for extended periods
- Some college coursework
- Previous call center experience
- Customer Focus
- Clear & Professional Communication
- Ability to Multi-Task in a Fast-Paced Environment
- Time Management & Organization
- Problem Solving
- Sales Acumen
- Adaptability
- Attention to Detail
- Team Collaboration
- Extended periods sitting at a desk
- Frequent use of computer, telephone, and headset
- Speaking clearly and professionally throughout the day
- Occasional standing or walking within the office
- 401(k) with Employer Matching Contribution up to 4%
- Professional Development Reimbursement & Advancement Opportunities
- Paid Company Holidays (8 days)
- Floating Holidays (3 days)
- Paid Time Off (15 days)
- Medical, Dental, and Vision Coverage
- Life Insurance & Short-Term Disability
- HSA with Employer Contribution
- Monthly Internet & Cell Phone Allowances
- Mileage Reimbursement
- Paid Company Training
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