Help Desk Support Technician
Job Type: Contract (Corp to Corp/C2C or 1099)
Position: Onsite, No Remote Work Allowed. Help Desk Technician
We are looking for a dedicated and skilled Help Desk Technician to provide essential technical support to our employees. The ideal candidate will have a strong background in customer service and possess the technical expertise required to troubleshoot a wide range of hardware and software issues. This role is perfect for a professional who is eager to grow and advance in the field of IT support. Responsibilities
- Provide exceptional customer service through various channels, including phone, email, and in-person support.
- Assist users with varying levels of technical proficiency, offering clear and patient guidance.
- Diagnose and resolve technical issues related to computers, information systems, and common applications such as Microsoft Office Suite, Windows 10, and Adobe products.
- Manage user accounts, permissions, and network access using Active Directory.
- Offer support for cloud-based technologies and platforms, including Microsoft Azure.
- Maintain accurate records of all support requests and their resolutions using a ticketing system.
- 3+ Years experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
- 2+ Years experience working with customers across all levels of technological proficiency.
- 2+ Years experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems.
- 1+ Year experience with Active Directory.
- 1+ Year experience with cloud platforms and technologies like Microsoft Azure.
- 1+ Year experience desire to grow and advance within an organization with an opportunistic landscape.
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